Financial Service Representative - $1000 Sign On Bonus!

Arapahoe Credit Union; Englewood (CO); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Incentive opportunities

Monday through Friday work week

Health insurance including medical, d 

Retirement benefits

Employer paid life insurance, short/lt

Paid Time Off

Flexible Spending Accounts (FSA)

Tuition Reimbursement

Job summary

Arapahoe Credit Union is hiring a Financial Service Representative for the Englewood Branch. This full-time role (40 hours) runs Monday through Friday, with a $1000 sign-on bonus and a potential to earn more through an extra pay structure of $2.20 per hour.

The candidate will focus on new accounts, banking relationships, and sales of ACU products and services. The position requires Credit Union or banking experience, strong communication skills, and the ability to build member loyalty.

Qualifications

• New account and Credit Union banking relationship proficiency is required.
• IRA background is a plus.
• Superior in-person, telephone, and written communication skills are required.
• Credit Union or Banking experience is required.
• Bilingual (Spanish) is preferred but not required.
• 1–12 months of similar or related experience.

Responsibilities

• Establish and maintain member relationships through active listening and matching products to needs.
• Identify cross-sell opportunities and promote ACU's products and services.
• Assist members with IRA requests.
• Suggest improvements to department methods and procedures.
• Identify transactions requiring BSA documentation.
• Assist teller line with deposits, withdrawals, and loan payments.
• Maintain a high level of accuracy.

Skills

Active listening

Cross-selling

Customer relationship building

Spanish (preferred)

Strong communication

Job description

Arapahoe Credit Union is seeking a full time (40 hour) Financial Service Representative (Member Service Representative) for the Englewood Branch location, Monday - Friday. New account and Credit Union banking relationship proficiency is required; IRA background is a plus. The applicant must be skilled at building and strengthening relationships and creating member loyalty while anticipating and exceeding their financial needs through active promotion, sales and delivery of our products and services. The applicant suited for this position also must have superior in person, telephone, and written communication skills. Credit Union or Banking experience is required. Bilingual (Spanish) is preferred but not required. Hiring immediately - $1000 sign on bonus!

At Arapahoe Credit Union, we value a welcoming and respectful workplace where people from different backgrounds, beliefs, identities, and lifestyles work together. We expect everyone on our team to treat coworkers and members with professionalism, kindness, and respect.

Choice Pay Structure available - earn an extra $2.20 an hour. This pay structure is NOT eligible for paid time off or paid holidays.

Duties

The Financial Service Representative is primarily accountable for establishing and maintaining member relationships through active listening and matching credit union products and service to the members' needs while simultaneously handling a wide variety of duties and responsibilities, which include:

• Assists members and potential members with their credit union needs in person and over the phone
• Identifies cross sell opportunities and successfully cross sells ACU's products and services
• Assist members with IRA requests
• Identifies and makes recommendations regarding steps to improve the department's operating methods and procedures
• Identifies transactions/situations to which BSA documentation should be completed and submitted
• Assist teller line by receiving and processing member financial transactions, including deposits, withdrawals and loan payments.
• Maintains a high level of accuracy

Qualifications

The qualified applicant must have superior communication skills in person, over the phone, and through written form. They must provide friendly, prompt, professional and accurate service to all members and co-workers. The applicant is also expected to maintain a professional work environment and business-like appearance and represent the credit union in a professional manner at all times. Additionally, the applicant must maintain a dependable record of attendance and timeliness.

At a minimum, the applicant needs to have one to twelve months of similar or related experience. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature.

Benefits:

• Competitive salary
• Incentive opportunities
• Monday through Friday work week
• Health insurance including medical, dental and vision
• Retirement benefits
• Employer paid life insurance, short term and long-term disability policies
• Paid Time Off
• Flexible Spending Accounts (FSA)
• Tuition Reimbursement