Financial Service Representative

Arapahoe Credit Union; Englewood (CO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Life insurance (employer-paid)

Disability insurance

Paid Time Off

FSA

Tuition Reimbursement

Incentive opportunities

Competitive salary

Job summary

Arapahoe Credit Union in Englewood, CO is seeking a full-time Financial Service Representative (Member Service Representative) for an on-site role. The position focuses on member support, product engagement, and frontline transaction processing with emphasis on accuracy and clear communication.

Responsibilities include assisting members with banking needs, supporting IRA requests, and assisting the teller line with deposits, withdrawals, and loan payments while maintaining high service standards.

Qualifications

• Proficiency with new account setup and banking relationship management
• Strong relationship-building skills to anticipate and meet member needs
• Superior communication in person, phone, and writing
• Bilingual Spanish preferred but not required

Responsibilities

• Assist members and potential members in person and over the phone
• Spot cross-sell opportunities and promote ACU products/services
• Support members with IRA requests
• Improve department operating methods and procedures
• Determine when BSA documentation is needed and submit it
• Assist teller line with deposits, withdrawals, and loan payments
• Maintain accuracy in member interactions and transactions

Skills

New account setup

Relationship-building

Communication skills

Bilingual Spanish (preferred)

Job description

Arapahoe Credit Union is seeking a full-time Financial Service Representative (Member Service Representative) for the Englewood Branch. This onsite role (Monday through Friday) combines member support, product engagement, and frontline transaction processing, with a focus on accuracy and clear communication.

The position is well-suited to someone who enjoys building lasting member relationships while helping with new account banking needs, IRA requests, and BSA-related documentation. You will also support the teller line by receiving and processing member financial transactions, including deposits, withdrawals, and loan payments.

Key Responsibilities

• Assist members and potential members with credit union needs in person and over the phone
• Spot cross-sell opportunities and successfully cross-sell ACU's products and services
• Support members with IRA requests
• Identify opportunities to improve the department’s operating methods and procedures
• Determine when transactions or situations require BSA documentation and ensure it is completed and submitted
• Assist the teller line by receiving and processing member financial transactions, including deposits, withdrawals, and loan payments
• Maintain a high level of accuracy in all member interactions and transaction processing

Requirements

• Proficiency with new account setup and credit union banking relationship management is required
• Credit union or banking experience is required
• At minimum, one to twelve months of similar or related experience is needed
• IRA background is a plus
• Strong relationship-building skills and the ability to anticipate and exceed member financial needs through active promotion, sales, and service delivery
• Superior communication skills in person, by telephone, and in writing
• Demonstrate friendly, prompt, professional, and accurate service to members and coworkers
• Maintain a professional work environment and business-like appearance while representing the credit union at all times
• Maintain a dependable record of attendance and timeliness
• Ability to exercise trust and diplomacy, along with normal courtesy and tact
• Work involves extensive personal contact and may be sensitive or personal in nature
• Bilingual Spanish is preferred but not required

Compensation and Schedule

• Location: Englewood, CO (onsite)
• Schedule: Monday through Friday, full-time (40 hours)
• Pay: USD 21 to 23 per hour

Benefits

• Competitive salary
• Incentive opportunities
• Health insurance including medical, dental, and vision
• Retirement benefits
• Employer-paid life insurance, short-term and long-term disability policies
• Paid Time Off
• Flexible Spending Accounts (FSA)
• Tuition Reimbursement