Financial Service Rep: Member Care & Cross-Sell (Sign-On)

Arapahoe Credit Union; Englewood (CO); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Incentive opportunities

Monday through Friday work week

Health insurance including medical, d 

Retirement benefits

Employer paid life insurance, short/lt

Paid Time Off

Flexible Spending Accounts (FSA)

Tuition Reimbursement

Job summary

Arapahoe Credit Union is hiring a Financial Service Representative for the Englewood Branch. This full-time role (40 hours) runs Monday through Friday, with a $1000 sign-on bonus and a potential to earn more through an extra pay structure of $2.20 per hour.

The candidate will focus on new accounts, banking relationships, and sales of ACU products and services. The position requires Credit Union or banking experience, strong communication skills, and the ability to build member loyalty.

Qualifications

• New account and Credit Union banking relationship proficiency is required.
• IRA background is a plus.
• Superior in-person, telephone, and written communication skills are required.
• Credit Union or Banking experience is required.
• Bilingual (Spanish) is preferred but not required.
• 1–12 months of similar or related experience.

Responsibilities

• Establish and maintain member relationships through active listening and matching products to needs.
• Identify cross-sell opportunities and promote ACU's products and services.
• Assist members with IRA requests.
• Suggest improvements to department methods and procedures.
• Identify transactions requiring BSA documentation.
• Assist teller line with deposits, withdrawals, and loan payments.
• Maintain a high level of accuracy.

Skills

Active listening

Cross-selling

Customer relationship building

Spanish (preferred)

Strong communication

Job description

Arapahoe Credit Union is hiring a Financial Service Representative for the Englewood Branch. This full-time role (40 hours) runs Monday through Friday, with a $1000 sign-on bonus and a potential to earn more through an extra pay structure of $2.20 per hour.

The candidate will focus on new accounts, banking relationships, and sales of ACU products and services. The position requires Credit Union or banking experience, strong communication skills, and the ability to build member loyalty.