Financial Recovery Specialist

Citizens; Johnston (RI); On-site; USD 26,000 - 34,000; Full time

Job summary

Citizens is seeking a detail-oriented Collections and Recovery Specialist in Johnston, RI. The role focuses on collecting payments from individuals and businesses with delinquent accounts, supporting loss mitigation efforts and the bank’s financial health.

The position requires strong phone skills, negotiation ability, and the capacity to work well in a fast-paced, high-volume setting. In-office, 40 hours per week with a defined schedule and video interview steps.

Qualifications

• Strong phone communication, active listening, and negotiation skills.
• Demonstrated ability to thrive in a team-oriented environment.
• Excellent organizational skills and ability to perform in a fast-paced, high-volume setting.

Responsibilities

• Manage inbound and outbound calls to review and resolve delinquent accounts.
• Utilize effective servicing, negotiation, and problem-resolution techniques to collect payments.
• Assess customer financials to determine the most appropriate resolution based on their capabilities.
• Maintain accurate daily tracking of offset debits and work package maintenance.
• Document all transactions and interactions across systems of record to ensure compliance and support quality control reviews.

Skills

Phone communication

Active listening

Negotiation

Team player

Education

High School Diploma

Tools

AFS

TSYS

Mainframe

Relay

Debt Manager

Job description

Citizens is seeking a detail-oriented Collections and Recovery Specialist in Johnston, RI. The role focuses on collecting payments from individuals and businesses with delinquent accounts, supporting loss mitigation efforts and the bank’s financial health.

The position requires strong phone skills, negotiation ability, and the capacity to work well in a fast-paced, high-volume setting. In-office, 40 hours per week with a defined schedule and video interview steps.