Financial Counselor (Patient Financial Services) - FT/80

Your Place In Vermont; Springfield (VT); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401k with employer match

Short/Long-term disability

Paid time off

Referral bonuses

Job summary

Springfield Hospital is seeking a Financial Counselor to schedule appointments and discuss financial tools, insurance applications, and financial assistance options. The role requires processing Medicaid and Vermont Health Connect applications and maintaining knowledge of patient balances and coverage.

Applicants should have strong communication skills, healthcare experience, and the ability to work independently while maintaining HIPAA compliance.

Qualifications

• High School diploma or equivalent.
• Two years’ healthcare billing, insurance, patient access, registration, financial counseling, or related healthcare experience (preferred).
• Two years’ customer service experience with diverse demographics (preferred).
• Must complete Certified Vermont Assister certification within 30 days of hire.
• Excellent oral and written communication skills.
• Maintains confidentiality and HIPAA compliance.

Responsibilities

• Schedule appointments with patients/guarantors to discuss financial tools and insurance applications.
• Process Medicaid and Vermont Health Connect applications and financial assistance.
• Understand patient balances, insurance coverage, patient liabilities, and financial assistance.
• Utilize hospital information systems, Microsoft Office, and other software tools required for duties.

Skills

Excellent communication

Empathy and patient advocacy

Self-motivated and independent

Problem-solving skills

Confidentiality & HIPAA

Education

Associate or Bachelor degree in related field

Tools

Microsoft Office Suite

Hospital information systems

Job description

Description

The Financial Counselor will

• Schedule appointments with patients/guarantors, etc. to discuss the financial tools available, the insurance application process, and the financial application process.
• Process applications for Medicaid, Vermont Health Connect Insurance plans (The Market Place ACA plans), and financial assistance.
• Demonstrate understanding of patient account balances, insurance coverage, patient liabilities, and financial assistance.
• Effectively utilize Hospital information systems, Microsoft Office applications, and other software tools necessary to perform assigned duties.

Requirements

• High School diploma or equivalent
• Associate’s or Bachelor’s degree in Business, Healthcare Administration, Human Services, Social Services, or related field (preferred)
• Two (2) years’ customer service experience working with diverse demographics, including patients in crisis (preferred)
• Two (2) years’ healthcare billing, insurance, patient access, registration, financial counseling, or related healthcare experience (preferred)
• Two (2) years’ experience with Microsoft Office Suite (preferred)
• Must complete online coursework and examination to obtain Certified Vermont Assister certification within 30 days of hire and maintain certification as required
• Possesses excellent oral and written communication skills
• Patient advocacy skills
• Demonstrates empathy, professionalism, and respect when assisting patients and families with financial and insurance-related matters
• Self-motivated and functions independently
• Demonstrates problem-solving and problem-prevention skills
• Maintains strict confidentiality and HIPAA compliance

Salary Range: The base rate for this position is $23.00 - $26.00 per hour. The hourly range reflected above is a good faith estimate of base pay for the position. The rate for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate.

Springfield Hospital is proud to offer competitive wages, comprehensive benefits package including medical, dental and vision, 401k with an employer match, short- and long-term disability insurance, paid time off, and referral bonuses. Employees are part of a close-knit, mission-driven team that values collaboration and growth.