Business Office Financial Counselor

Acadia Healthcare; Springfield (MO); On-site; USD 23,000 - 32,000; Full time

Job summary

Acadia Healthcare is seeking a knowledgeable Financial Counselor in Springfield, MO. The role operates Monday–Friday, guiding patients through insurance benefits and financial responsibilities within a behavioral health setting.

The candidate will verify benefits, counsel patients on options, collect balances, and process financial assistance while maintaining accurate records. A compassionate, patient-facing approach is essential, with 3+ years of related experience and a preference for 5 years.

Qualifications

• 3+ years of experience in healthcare financial counseling, patient access, billing, or a related field.
• Extensive knowledge of Commercial Insurance, Medicare, and Medicaid required.
• Strong customer service, communication, and problem‑solving skills.
• Ability to explain complex insurance and financial information to patients and families.

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.
• Review and update patient demographic and insurance information in the patient accounting system.
• Counsel patients and guarantors regarding insurance coverage, benefits, out-of-pocket costs, and payment options.
• Collect deductibles, copays, coinsurance, and other patient balances.
• Complete financial assistance applications and verify income and expense documentation.
• Prepare charity care, administrative adjustment requests, and payment arrangements as needed.
• Maintain collection, charity, and adjustment logs and review activity with leadership.
• Analyze account information and take appropriate action to support timely payment and reimbursement.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Overview

Financial Counselor

Monday- Friday

$20/hourly

3+ years of experience in healthcare financial counseling, patient access, billing, or a related field required.

We are seeking a knowledgeable and compassionate Financial Counselor to help patients understand their insurance benefits and financial responsibilities. This role is responsible for insurance verification, financial counseling, upfront collections, payment arrangements, and maintaining accurate patient financial records.

The ideal candidate combines strong financial counseling and collections expertise with a genuine desire to help others. Because this is a patient-facing role within a behavioral health environment, we are seeking someone who demonstrates compassion, empathy, patience, and emotional intelligence while assisting patients through challenging situations. Three years of collecting experience is required for this role, five years is preferred.

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.
• Review and update patient demographic and insurance information in the patient accounting system.
• Counsel patients and guarantors regarding insurance coverage, benefits, out-of-pocket costs, and payment options.
• Collect deductibles, copays, coinsurance, and other patient balances.
• Complete financial assistance applications and verify income and expense documentation.
• Prepare charity care, administrative adjustment requests, and payment arrangements as needed.
• Maintain collection, charity, and adjustment logs and review activity with leadership.
• Analyze account information and take appropriate action to support timely payment and reimbursement.

Responsibilities

Responsibilities

• • Verify insurance benefits and audit admission paperwork for accuracy and completeness.
  • Review and update patient demographic and insurance information in the patient accounting system.
  • Counsel patients and guarantors regarding insurance coverage, benefits, out-of-pocket costs, and payment options.
  • Collect deductibles, copays, coinsurance, and other patient balances.
  • Complete financial assistance applications and verify income and expense documentation.
  • Prepare charity care, administrative adjustment requests, and payment arrangements as needed.
  • Maintain collection, charity, and adjustment logs and review activity with leadership.
  • Analyze account information and take appropriate action to support timely payment and reimbursement.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

Qualifications

• High school diploma or equivalent required.
• 3+ years of experience in healthcare financial counseling, patient access, billing, or a related field required.
• Extensive knowledge of Commercial Insurance, Medicare, and Medicaid required.
• Strong customer service, communication, and problem‑solving skills.
• Ability to explain complex insurance and financial information to patients and families.'

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.

We are committed toprovidingequalemploymentopportunitiestoall applicantsforemploymentregardlessofanindividual’scharacteristicsprotected byapplicable state,federalandlocallaws.

#LI-LBHS

AHPILOT