Financial Counselor (Patient Financial Services) - FT/80

Springfield Hospital, Inc.; Springfield (VT); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401k with employer match

Paid time off

Job summary

Springfield Hospital, Inc. in Vermont is seeking a Financial Counselor to guide patients through the insurance application process and access to financial tools.

You will schedule appointments, process Medicaid and Vermont Health Connect applications, and explain patient financial responsibilities. The role requires strong communication, confidentiality, and proficiency with hospital systems and MS Office; a healthcare background is preferred.

Qualifications

• Two (2) years’ customer service experience with diverse demographics.
• Two (2) years’ healthcare billing or related healthcare experience.
• Two (2) years’ experience with Microsoft Office Suite.
• Must complete Certified Vermont Assister coursework within 30 days of hire and maintain certification.

Responsibilities

• Schedule appointments with patients/guarantors to discuss financial tools, insurance applications, and financial aid.
• Process Medicaid, Vermont Health Connect plans, and financial assistance applications.
• Demonstrate understanding of patient balances, insurance coverage, patient liabilities, and financial assistance.
• Utilize hospital information systems, Microsoft Office, and other software tools to perform duties.

Skills

Customer service

Healthcare billing

Microsoft Office

Education

Associate’s or Bachelor’s degree in Business/Healthcare Administration

Tools

MS Office Suite

Job description

Job Type

Full-time

Description

The Financial Counselor will

• Schedule appointments with patients/guarantors, etc. to discuss the financial tools available, the insurance application process, and the financial application process.
• Process applications for Medicaid, Vermont Health Connect Insurance plans (The Market Place ACA plans), and financial assistance.
• Demonstrate understanding of patient account balances, insurance coverage, patient liabilities, and financial assistance.
• Effectively utilize Hospital information systems, Microsoft Office applications, and other software tools necessary to perform assigned duties.

Requirements

• High School diploma or equivalent
• Associate’s or Bachelor’s degree in Business, Healthcare Administration, Human Services, Social Services, or related field (preferred)
• Two (2) years’ customer service experience working with diverse demographics, including patients in crisis (preferred)
• Two (2) years’ healthcare billing, insurance, patient access, registration, financial counseling, or related healthcare experience (preferred)
• Two (2) years’ experience with Microsoft Office Suite (preferred)
• Must complete online coursework and examination to obtain Certified Vermont Assister certification within 30 days of hire and maintain certification as required
• Possesses excellent oral and written communication skills
• Patient advocacy skills
• Demonstrates empathy, professionalism, and respect when assisting patients and families with financial and insurance-related matters
• Self-motivated and functions independently
• Demonstrates problem-solving and problem-prevention skills
• Maintains strict confidentiality and HIPAA compliance

Salary Range

The base rate for this position is $23.00 - $26.00 per hour. The hourly range reflected above is a good faith estimate of base pay for the position. The rate for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate.

Springfield Hospital is proud to offer competitive wages, comprehensive benefits package including medical, dental and vision, 401k with an employer match, short- and long-term disability insurance, paid time off, and referral bonuses. Employees are part of a close-knit, mission-driven team that values collaboration and growth.

Salary Description

$23.00 - $26.00 per hour