Financial Counselor, Patient Access

IHA; Chelsea (MI); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Day One Benefits

Medical, Dental, Vision

PTO

Life Insurance

Short and Long-term Disability

Retirement with employer match

Colleague Referral Program

Tuition Reimbursement

Job summary

IHA in Michigan is seeking a Financial Advocate to act as a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS) to determine liability on patient accounts and secure financial assistance or payment arrangements.

This full-time, on-site role offers day shift hours, comprehensive benefits, and opportunities to grow within one of the largest Catholic healthcare organizations in the country.

Qualifications

• High school diploma or GED required.
• 2–3 years’ experience in Patient Access or Patient Accounting for hospital registration.
• Certification: HFMA CRCR and/or NAHAM CHAA required within 1 year of hire.
• Understanding of basic billing and coding.

Responsibilities

• Counsels patient on cost of treatment, insurance benefits, payment resources, and documents payment arrangements.
• Assists patients in financing, payment plans, and financial options.
• Audits bills for accuracy to increase collections and reduce write-offs.
• Collaborates with RSO and leadership to improve collections.
• Gains experience with the Medicaid application process.

Skills

Counseling

Financial literacy

Communication

Education

High school diploma or GED

HFMA CRCR certification within one year

NAHAM CHAA certification within one year

Tools

Epic software

Job description

• Benefits effective on Day One! No waiting periods.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Colleague Referral Program to earn cash
• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country
• Tuition Reimbursement

Employment Type

Full time

Shift

Day Shift

Location

Trinity Health Ann Arbor

Status

Full Time 40 hours per week

Minimum rate of pay

$19.45

Note

This is a fully on-site role

Total Rewards And Benefits

• Competitive compensation, DAILYPAY
• Benefits effective on Day One! No waiting periods.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Colleague Referral Program to earn cash
• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country
• Tuition Reimbursement

Position Purpose

Financial advocate for the patient and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). Determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment.

Minimum Qualifications

• High school diploma or GED.
• Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital registration and / or hospital reimbursement services
• Obtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire.
• Understanding of basic billing and coding.

Additional Qualifications (nice To Have)

• Epic experience preferred.
• Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle preferred.

Essential Functions

• Counsels patient on cost of treatment, insurance benefits, resources for payment and financial assistance. Secures and documents payment arrangements.
• Assists patients in financing, payment plans, financial assistance and all financial options through the organization.
• Audits bills for accuracy & edits for front-end inaccuracies to increase collections and decrease write-offs.
• Works closely with RSO and division leadership to improve collections.
• Experience in the Medicaid Application process.

Working Conditions

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional
• Lift a maximum of 30 pounds unassisted. Occasional
• Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Frequent
• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
• Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions. Occasional
• Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.