Financial Counselor, Patient Access

Trinity Health; Chelsea (MI); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Daily pay

Benefits day one

Medical insurance

PTO

Life Insurance

Disability

Retirement match

Referral program

Tuition reimbursement

Career growth

Job summary

Trinity Health in Ann Arbor, MI is hiring for a Financial Advocate to support patients with cost of care, insurance benefits and payment options. This on-site role collaborates with Revenue Site Operations and Patient Financial Services to secure arrangements and assist with billing questions.

Qualifications include a high school diploma and 2–3 years' experience in patient access or hospital reimbursement, with HFMA CHAA/NAHAM CRCR within 1 year preferred. Epic experience is a plus.

Qualifications

• High school diploma or GED required.
• 2–3 years in Patient Access or Patient Accounting for hospital registration or reimbursement.
• HFMA CHAA and/or NAHAM CHAA preferred within 1 year of hire.

Responsibilities

• Counsels patients on cost of treatment and insurance benefits.
• Secures and documents payment arrangements.
• Assist patients with financing and all financial options through the organization.
• Audits bills for front-end accuracy to improve collections.

Skills

Financial counseling

Communication

Customer service

Negotiation

Education

High school diploma or GED

Tools

Epic

Job description

Employment Type:Full timeShift:Day ShiftDescription:

Location:Trinity HealthAnn Arbor

Status:Full Time 40 hours per week

Minimumrate of pay: $19.45

Note: This is a fully on-site role

Total Rewards and Benefits:

• Competitive compensation,DAILYPAY
• Benefitseffective onDay One! No waiting periods.
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability
• Retirement savings plan with employer match and contributions
• Colleague Referral Program to earn cash
• Unlimited career growth opportunities with one of the largest Catholic healthcare organizations in the country
• Tuition Reimbursement

Position Purpose

Financial advocate for the patient and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS).Determinesliability on patient accounts and works with patients or their representatives to provide financialassistanceor secure payment.

Minimum Qualifications

• High school diploma or GED.
• Minimum two (2) to three (3)years experienceworking in Patient Access or Patient Accounting for hospital registration and / or hospital reimbursement services
• Obtain National certification in HFMA CRCR and/or NAHAM CHAArequiredwithin one (1) year of hire.
• Understanding ofbasic billing and coding.

Additional Qualifications (nice to have)

• Epic experience preferred.
• Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle preferred.

Essential Functions

• Counselspatient on cost of treatment, insurance benefits, resources for payment and financialassistance. Secures and documents payment arrangements.
• Assistspatients in financing, payment plans, financialassistanceand all financial options through the organization.
• Audits bills for accuracy & edits for front-end inaccuracies to increase collections and decrease write-offs.
• Works closely with RSO and division leadership to improve collections.
• Experience in the Medicaid Application process.

Working Conditions

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Occasional
• Lift a maximum of 30 pounds unassisted. Occasional
• Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Frequent
• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
• Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions. Occasional
• Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.