Financial Counselor and collector

Ledgent, Inc.; Covina (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Ledgent, Inc. is seeking a patient-focused Financial Counselor with Medi-Cal and Medicaid experience to assist patients with financial assistance programs and payment options.

This front-facing role involves direct interaction with patients to help them navigate resources while ensuring the hospital receives maximum reimbursement for services rendered. Applicants should have experience with Medi-Cal and Medicaid, plus strong communication and customer service skills and comfort working directly

Qualifications

• Experience with Medi-Cal and Medicaid.
• Healthcare financial counseling or related experience preferred.
• Strong communication and customer service skills.
• Comfortable working directly with patients in a hospital setting.

Responsibilities

• Meet with patients to discuss financial obligations and assistance options.
• Assist with Medi-Cal, Medicaid, and other financial aid applications.
• Identify and secure all available sources of financial assistance.
• Help maximize reimbursement for hospital services.
• Provide outstanding customer service and support to patients.

Skills

Medi-Cal

Medicaid

Financial counseling

Customer service

Patient-facing

Job description

Seeking a patient-focused Financial Counselor with Medi-Cal and Medicaid experience to assist patients with financial assistance programs and payment options. This is a front-facing role that requires direct interaction with patients to help them navigate available resources while ensuring the hospital receives maximum reimbursement for services rendered.

Key Responsibilities:

• Meet with patients to discuss financial obligations and assistance options.
• Assist with Medi-Cal, Medicaid, and other financial aid applications.
• Identify and secure all available sources of financial assistance.
• Help maximize reimbursement for hospital services.
• Provide outstanding customer service and support to patients.

Requirements:

• Experience with Medi-Cal and Medicaid.
• Previous healthcare financial counseling, patient access, or related experience preferred.
• Strong communication and customer service skills.
• Comfortable working directly with patients in a hospital setting.
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.