FINANCIAL COUNSELOR

Hemet Global Medical Center; Santa Ana (CA); On-site; USD 32,000 - 34,000; Full time

Job summary

Hemet Global Medical Center in Santa Ana, CA is seeking a Financial Counselor to help patients access government programs, health insurance, and hospital financial assistance. You will screen eligibility, provide counseling, assist with applications, verify insurance, and follow up to ensure coverage and clear financial responsibilities.

You will work with Case Management, Social Services, Patient Access, and other teams to remove barriers to discharge.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Experience in medical eligibility, financial counseling, patient access, healthcare billing, insurance verification, or public assistance programs preferred.
• Knowledge of Medi-Cal, Medicaid, Medicare, hospital financial assistance, and applicable eligibility requirements preferred.
• Strong communication, customer service, problem-solving, and organizational skills.
• Ability to review financial documentation, manage multiple cases, and prioritize time-sensitive needs.
• Proficiency with electronic health records, computer applications, and data-entry systems.
• Ability to work collaboratively with interdisciplinary teams and external agencies.
• Commitment to patient confidentiality, accuracy, and compassionate service.

Responsibilities

• Identify patients who may qualify for government-sponsored healthcare programs, health insurance coverage, and hospital financial assistance.
• Provide eligibility screening, financial counseling, and application assistance.
• Insurance verification and follow-up to help patients obtain coverage and understand financial responsibilities.
• Collaborate with Case Management, Social Services, Patient Access, Utilization Review, and Discharge Planning to resolve barriers delaying discharge.

Skills

Communication skills

Customer service

Problem solving

Organizational skills

Multitasking

EHR proficiency

Education

High school diploma or equivalent

Associate degree or relevant coursework preferred

Tools

Electronic Health Records (EHR)

Data-entry systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FINANCIAL COUNSELOR

ADMITTING Full-Time CLERICAL Santa Ana, CA, US

Salary Range: $23.00 To $24.59 Hourly

The Medical Eligibility Worker / Financial Counselor is responsible for identifying patients who may qualify for government-sponsored healthcare programs, health insurance coverage, and hospital financial assistance. This position provides eligibility screening, financial counseling, application assistance, insurance verification, and follow-up to help patients obtain appropriate coverage and understand their financial responsibilities. The role works collaboratively with Case Management, Social Services, Patient Access, Utilization Review, and Discharge Planning to resolve financial and insurance barriers that may delay patient discharge. The position is essential to supporting timely patient transitions, reducing avoidable hospital length of stay, improving reimbursement opportunities, and ensuring patients receive information about available financial resources.

QUALIFICATIONS:

• High school diploma or equivalent required; associate degree or relevant college coursework preferred.
• Experience in medical eligibility, financial counseling, patient access, healthcare billing, insurance verification, or public assistance programs preferred.
• Knowledge of Medi-Cal, Medicaid, Medicare, hospital financial assistance, and applicable eligibility requirements preferred.
• Strong communication, customer service, problem-solving, and organizational skills.
• Ability to review financial documentation, manage multiple cases, and prioritize time-sensitive needs.
• Proficiency with electronic health records, computer applications, and data-entry systems.
• Ability to work collaboratively with interdisciplinary teams and external agencies.
• Commitment to patient confidentiality, accuracy, and compassionate service.