Financial Counselor

LS Solutions; Rutland (VT); On-site; USD 42,000 - 66,000; Full time

Job summary

LS Solutions seeks a Patient Financial Services Associate to identify payer sources for uninsured or underinsured patients, determine financial responsibility, and collect co-pays, deductibles, and deposits prior to services. You will liaise with patients, physicians, hospital staff, and payers to ensure accurate billing information.

You will assess coverage options, explain financial assistance, and support insurance enrollment and related processes while maintaining empathy and clear

Qualifications

• Strong knowledge of payer/insurance concepts and financial responsibility determination.
• Excellent communication and interpersonal skills for patient and stakeholder coordination.
• Accuracy and attention to detail in payment and coverage processing.
• Ability to handle sensitive conversations with professionalism and empathy.

Responsibilities

• Assess coverage and identify payer options for uninsured/underinsured patients.
• Determine and communicate patient financial responsibility.
• Collect applicable co-pays, deductibles, and deposits before services.
• Coordinate with patients, physicians, facility staff, and payers to support billing accuracy.
• Explain available financial assistance options.
• Assist with insurance enrollment and related support.

Skills

Payer concepts

Effective communication

Financial accuracy

Empathy in conversations

Job description

Role Summary

Responsible for identifying payer sources for uninsured and underinsured patients, determining patient financial responsibility, and collecting required payments such as co-pays, deductibles, and deposits prior to scheduled services. Acts as a liaison among patients, physicians, the hospital, and payers, ensuring clear communication and accurate billing-related information.

Key Duties

• Assess coverage and identify payer options for uninsured/underinsured patients.
• Determine and communicate patient financial responsibility.
• Collect applicable co-pays, deductibles, and deposits before services.
• Coordinate with patients, physicians, facility staff, and payers to support billing accuracy.
• Explain available financial assistance options.
• Assist with insurance enrollment and related support.

Qualifications & Skills

• Strong knowledge of payer/insurance concepts and financial responsibility determination.
• Excellent communication and interpersonal skills for patient and stakeholder coordination.
• Accuracy and attention to detail in payment and coverage processing.
• Ability to handle sensitive conversations with professionalism and empathy.