Financial Counselor

Lifepoint Health®; Dublin (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Flexible-spending accounts

Paid time off

Life and disability insurance

Tuition reimbursement

401(k) matching

Employee assistance program

Professional development

Job summary

Columbus Springs - Dublin is seeking a Financial Counselor to manage patient accounts, advise on payment options, and support the admissions process. You will handle billing inquiries, set up payment plans, and ensure accurate documentation while maintaining confidentiality.

The role emphasizes strong customer service, careful cash handling, and familiarity with insurance verification and self-pay policies within a hospital environment.

Qualifications

• High school diploma required; advanced education preferred.
• Proficient in use of software programs.
• Excellent customer service and telephone skills a must.
• Minimum of one year of business or related experience including bookkeeping and collection of monies.
• Hospital or medical business office experience preferred.
• Medical terminology preferred.

Responsibilities

• Counsels patients to establish payment method.
• Contacts patients prior to admission to obtain missing information.
• Estimates and informs patient of portion of bill to be paid.
• Establishes a payment plan for those unable to pay at discharge.
• Ensures completeness of pre-admission information and signatures.
• Maintains knowledge of regulatory requirements for Medicare/Medicaid/TRICARE.
• Collects self-pay monies and balances cash drawer.
• Determines allowed self-pay amounts by insurance verification.

Skills

Customer service

Telephone skills

Bookkeeping

Software proficiency

Education

High School Diploma

Advanced education preferred

Medical terminology preferred

Tools

Paragon system

Job description

At Columbus Springs-Dublin,we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

What we offer

Fundamental to providing great care is supporting and rewarding our team. In addition to your base compensation, this position also offers:

• Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts
• Competitive paid time off and extended illness bank package for full-time employees
• Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage
• Tuition reimbursement, loan assistance, and 401(k) matching
• Employee assistance program including mental, physical, and financial wellness
• Professional development and growth opportunities

How you'll contribute

A Financial Counselor maintains, and processes all assigned patient accounts and counsels patients regarding the admitting and discharging processes and payment alternatives. Work is of a confidential nature.

Qualifications and requirements

• High school diploma required; advanced education preferred.
• Proficient in use of software programs.
• Excellent customer service and telephone skills a must.
• Minimum of one year of business or related experience including bookkeeping with use of calculating equipment and collection of monies is required.
• Hospital or medical business office experience preferred.
• Medical terminology preferred.

Essential Functions:

• Counsels patients (or responsible parties) to establish payment method.
• Contacts patients, in advance of admission, to obtain missing information, particularly patient's signature for accepting obligation to pay.
• Estimates and informs patient of portion of bill which must be paid directly.
• Establishes a payment for patients unable to pay the estimated portion of bill upon discharge. Identifies and reports to manager patients with whom payment difficulties arose in the past.
• Ensures completeness of pre-admission and admission information, following through as needed, to obtain and document missing information/signatures prior to patient's admission date.
• Checks for, and identifies patients with histories of payment problems, and informs supervisor of any found, prior to patient's admission date.
• Accurately interprets insurance policy provisions and calculates self-pay portion of patient's bill based on expected length of stay and services rendered, so that final accounting of self-pay amount is within a reasonable variance from estimate.
• Patiently, clearly, and accurately advises patient of self-pay obligations and estimate and ensures that patient signs acceptance of such obligation on the designated forms.
• Collects self-pay monies in advance, upon entry, or at discharge according to circumstances. In cases where patient is unable to pay self-pay portion due upon discharge, ensures that a mutually agreed upon payment agreement is documented and signed by all parties, in compliance with established guidelines and procedures.
• Selects and applies appropriate communications based on the age of the patient/customer.
• Maintains knowledge of regulatory and compliance requirements related to state and federal agencies such as Medicare, Medicaid, Tricare, Veterans
• Administration and other demonstrates this knowledge by the accurately obtaining information and updating records to remain in compliance.
• Collects and Controls cash receipts.
• Collects patient deductible, co-pays and non-covered patient charge amounts.
• Maintains and balances cash drawer.
• Prepares daily cash report and submits to Cashier with collected monies and copies of Relay
• Account Report/Daily Deposit Reconciliation.
• Determines the appropriate amount due from the patient through eligibility and insurance verification, by evidence of the insurance card, or in the event of no insurance, follow Self-pay processes/policies.
• Maintains control over cash payments, so that receipts balance to cash drawer.
• Operates and maintains assigned equipment and maintains work area.
• Ensures that no damage or undue wear and tear occurs to assigned equipment due to failure to operate or maintain it in accordance with specifications.
• Has demonstrated adequate knowledge and proficiency in using the patient financial services accounts receivables system (Paragon) and other supporting software.
• Keeps assigned work areas neatly organized on a continuous basis.
• Participates in hospital and departmental support activities requiring stand-by and re-call at times.

About Us

Columbus Springs - Dublin is a 72 bed hospital located in Dublin, OH, and is part of Lifepoint Health , a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters

EEOC Statement

Columbus Springs - Dublin is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.