Financial Counselor

Memorial Physician Practices; Dublin (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision plans

Tuition reimbursement and 401(k) matching

Competitive paid time off

Job summary

Memorial Physician Practices in Dublin, OH seeks a Financial Counselor to support patient accounts and guide payment processes. This role requires a high school diploma and strong customer service skills, along with experience in a medical or business office setting.

The Financial Counselor will manage insurance verification and explain billing details. Applicants should be proficient in software and possess excellent communication skills. Join us in making healthcare accessible!

Qualifications

• High school diploma required; advanced education preferred.
• Minimum of 1 year of business experience including bookkeeping.
• Hospital or medical business office experience preferred.

Responsibilities

• Counsels patients regarding payment options.
• Establishes payment methods for patients.
• Maintains and balances cash drawer.

Skills

Excellent customer service

Telephone skills

Proficient in software programs

Education

High school diploma required; advanced education preferred

Tools

Accounting software (Paragon)

Job description

Your experience matters

At Columbus Springs-Dublin, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you’ll support those in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

What we offer

• Comprehensive medical, dental, and vision plans, plus flexible‑spending and health‑savings accounts
• Competitive paid time off and extended illness bank package for full‑time employees
• Income‑protection programs, such as life, accident, critical‑injury insurance, short‑ and long‑term disability, and identity theft coverage
• Tuition reimbursement, loan assistance, and 401(k) matching
• Employee assistance program including mental, physical, and financial wellness
• Professional development and growth opportunities

How you’ll contribute

A Financial Counselor maintains, and processes all assigned patient accounts and counsels patients regarding the admitting and discharging processes and payment alternatives. Work is of a confidential nature.

Qualifications and requirements

• High school diploma required; advanced education preferred.
• Proficient in use of software programs.
• Excellent customer service and telephone skills a must.
• Minimum of one year of business or related experience including bookkeeping with use of calculating equipment and collection of monies is required.
• Hospital or medical business office experience preferred.
• Medical terminology preferred.

Essential Functions

• Consuls patients (or responsible parties) to establish payment method.
• Contacts patients, in advance of admission, to obtain missing information, particularly patient’s signature for accepting obligation to pay.
• Estimates and informs patient of portion of bill which must be paid directly.
• Establishes a payment for patients unable to pay the estimated portion of bill upon discharge. Identifies and reports to manager patients with whom payment difficulties arose in the past.
• Ensures completeness of pre‑admission and admission information, following through as needed, to obtain and document missing information/signatures prior to patient’s admission date.
• Checks for, and identifies patients with histories of payment problems, and informs supervisor of any found, prior to patient’s admission date.
• Accurately interprets insurance policy provisions and calculates self‑pay portion of patient’s bill based on expected length of stay and services rendered, so that final accounting of self‑pay amount is within a reasonable variance from estimate.
• Patiently, clearly, and accurately advises patient of self‑pay obligations and estimate and ensures that patient signs acceptance of such obligation on the designated forms.
• Collects self‑pay monies in advance, upon entry, or at discharge according to circumstances. In cases where patient is unable to pay self‑pay portion due upon discharge, ensures that a mutually agreed upon payment agreement is documented and signed by all parties, in compliance with established guidelines and procedures.
• Selects and applies appropriate communications based on the age of the patient/customer.
• Maintains knowledge of regulatory and compliance requirements related to state and federal agencies such as Medicare, Medicaid, Tricare, Veterans Administration and other demonstrates this knowledge by the accurately obtaining information and updating records to remain in compliance.
• Collects and controls cash receipts.
• Collects patient deductible, co‑pays and non‑covered patient charge amounts.
• Maintains and balances cash drawer.
• Prepares daily cash report and submits to Cashier with collected monies and copies of Relay Account Report/Daily Deposit Reconciliation.
• Determines the appropriate amount due from the patient through eligibility and insurance verification, by evidence of the insurance card, or in the event of no insurance, follow Self‑pay processes/policies.
• Maintains control over cash payments, so that receipts balance to cash drawer.
• Accurately prepares deposit documentation and delivers deposits.
• Operates and maintains assigned equipment and maintains work area.
• Ensures that no damage or undue wear and tear occurs to assigned equipment due to failure to operate or maintain it in accordance with specifications.
• Has demonstrated adequate knowledge and proficiency in using the patient financial services accounts receivables system (Paragon) and other supporting software.
• Keeps assigned work areas neatly organized on a continuous basis.
• Participates in hospital and departmental support activities requiring stand‑by and re‑call at times.

About Us

Columbus Springs - Dublin is a 72 bed hospital located in Dublin, OH, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone—your experience matters.

EEOC Statement

Columbus Springs - Dublin is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans’ status or any other basis protected by applicable federal, state or local law.