Financial Concierge & Relationship Builder

Huntington National Bank; Columbus (OH); On-site; USD 34,000 - 52,000; Full time

Job summary

Huntington National Bank in Columbus, OH, seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying goals and needs and recommending deposit products and services.

You will process transactions accurately, balance daily, and deliver exemplary service while adhering to policies, risk controls, and regulatory requirements.

Qualifications

• High School Diploma or GED with 1 year of customer service or military service in an admin/contracting role, or a Bachelor's Degree.
• Preferred: 1 year or more in customer service in banking, financial services or goal-driven retail sales.
• Cash handling skills and comfort with technology (mobile and online banking).
• Exempt status and in-office workplace arrangements vary by role and need.

Responsibilities

• Providing excellent customer service and effectively resolving issues.
• Educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process and referrals.
• Educating and referring customers to other bank areas to deepen relationships.
• Adhering to operational, security, risk and regulatory policies.
• Demonstrating sales, customer service, relationship management, banking, communication and presentation skills.

Skills

Customer service

Sales

Banking knowledge

Communication

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank in Columbus, OH, seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying goals and needs and recommending deposit products and services.

You will process transactions accurately, balance daily, and deliver exemplary service while adhering to policies, risk controls, and regulatory requirements.