Financial Concierge for Walk-In Banking (Hybrid)

Huntington National Bank

Lorain (OH)

On-site

USD 32,000 - 42,000

Full time

6 days ago

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Job summary

Huntington National Bank in Lorain, Ohio, seeks a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposits and other products, and handling transactions with accuracy and strong service.

The role emphasizes proactive relationship-building, customer education, and adherence to bank policies in an office setting.

Qualifications

High School Diploma or GED; 1 year customer service or military admin experience, or a Bachelor’s degree.
Preferred 1 year+ in banking or financial services customer service and cash handling.
Comfort with technology and mobile/online banking.

Responsibilities

Providing excellent customer service and effectively resolving customer issues.
Educating customers on consumer deposit products.
Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
Adhering to all operational, security, risk and regulatory policies and procedures.
Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
Other duties as assigned.