Financial Concierge: Customer Experience Banker (Remote)

Huntington Bancshares, Inc.; Tupelo (MS); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS in Tupelo, MS.

You will act as a Financial Concierge for walk-in customers, retain and grow consumer and business relationships by proactively identifying goals and needs, and recommending deposits and other banking products and services. You will process transactions accurately and balance daily while delivering exceptional service.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Job description

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS in Tupelo, MS.

You will act as a Financial Concierge for walk-in customers, retain and grow consumer and business relationships by proactively identifying goals and needs, and recommending deposits and other banking products and services. You will process transactions accurately and balance daily while delivering exceptional service.