Financial Concierge & Banking Relationship Builder

Huntington Bancshares, Inc.; United States; Hybrid; USD 38,000 - 64,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying financial goals and recommending deposit products and services.

You will process transactions accurately while delivering exemplary service. The role emphasizes proactive outreach, educating customers on banking products, and building partnerships within the bank.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Relationship management

Communication

Problem solving

Education

High School Diploma or GED

Tools

Mobile banking

Online banking

Job description

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers. You will retain and grow consumer and business relationships by identifying financial goals and recommending deposit products and services.

You will process transactions accurately while delivering exemplary service. The role emphasizes proactive outreach, educating customers on banking products, and building partnerships within the bank.