Financial Center Team Lead

Hancock Whitney; New Orleans (LA); On-site; USD 50,000 - 70,000; Full time

Job summary

Hancock Whitney in New Orleans seeks a Financial Center Supervisor to lead daily operations, manage cash handling, and deliver exceptional client service. You will supervise the teller line, coordinate staffing, and ensure adherence to risk, compliance, and bank policies while building strong client relationships.

The role requires excellent communication, knowledge of banking regulations, and the ability to train staff, resolve issues, and promote digital channels to clients.

Qualifications

• High School Diploma or GED required.
• 3 years cash handling and customer service in retail or branch banking OR Bachelor's with 1 year cash handling and customer service.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• NMLS registration under SAFE Act required; background check and ongoing compliance.

Responsibilities

• Lead morning operations and staff scheduling for the financial center.
• Supervise teller transactions, balancing, and cash control duties.
• Coach associates on teller procedures and policy adherence.
• Mitigate operational loss via risk controls and dual control procedures.
• Engage with clients to uncover financial needs and promote bank services.

Skills

Cash handling

Customer service

Communication skills

Education

High School Diploma or GED

Bachelor's degree + 1 year cash handling & customer service

Tools

Microsoft Office

Job description

Hancock Whitney in New Orleans seeks a Financial Center Supervisor to lead daily operations, manage cash handling, and deliver exceptional client service. You will supervise the teller line, coordinate staffing, and ensure adherence to risk, compliance, and bank policies while building strong client relationships.

The role requires excellent communication, knowledge of banking regulations, and the ability to train staff, resolve issues, and promote digital channels to clients.