Financial Center Leader: Client Experience & Ops

Hancock Whitney Corp.; St. Francisville (LA); On-site; USD 42,000 - 72,000; Full time

Job summary

Hancock Whitney Corp. in Louisiana is seeking an experienced banking professional to lead daily operations, supervise staff, and ensure exceptional client service at a busy financial center.

You will build client relationships, conduct needs assessments, drive sales opportunities, and promote digital banking tools while maintaining compliance and strong risk controls. The role requires knowledge of banking products, regulations, and cash handling, with opportunities for regional growth within a

Qualifications

• 3 years of cash handling and customer service experience.
• Bachelor’s degree with 1 year relevant experience.
• Proficiency with Microsoft Office and banking software.
• Working knowledge of banking laws, regulations, and policies.
• NMLS registration under SAFE Act required; employment contingent upon meeting requirements.

Responsibilities

• Lead daily operational huddles and assign staffing and scheduling duties.
• Provide guidance, training, and performance feedback to associates on service and accuracy.
• Model professional behavior and lobby management for superior client experience.
• Foster teamwork while reinforcing service and operational standards.
• Build and maintain strong client relationships through in-person and phone interactions.
• Educate clients on digital banking channels and self-service tools.
• Refer clients to specialized partners for holistic financial solutions.
• Oversee cash handling, vault management, and risk controls.
• Support branch-level sales initiatives and help meet sales objectives.

Skills

Staff supervision

Customer service

Sales orientation

Regulatory knowledge

Cash handling

Education

High School Diploma or GED

Bachelor's degree in related field

Tools

Microsoft Office

Banking systems

Job description

Hancock Whitney Corp. in Louisiana is seeking an experienced banking professional to lead daily operations, supervise staff, and ensure exceptional client service at a busy financial center.

You will build client relationships, conduct needs assessments, drive sales opportunities, and promote digital banking tools while maintaining compliance and strong risk controls. The role requires knowledge of banking products, regulations, and cash handling, with opportunities for regional growth within a