Client-Focused Banking Center Leader

Hancock Whitney Corp.; New Orleans (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Hancock Whitney Corp. in New Orleans is seeking a Financial Center Supervisor to lead daily operations, manage cash handling, and drive excellent client service across the financial center. You will supervise staff, coordinate schedules, and ensure adherence to policy and risk controls.

This role requires strong supervisory skills, cash handling experience, and the ability to educate associates on products, services, and digital tools while maintaining a high standard of accuracy and client care.

Qualifications

• Experience in cash handling and customer service within banking or retail environments.
• Ability to supervise a team, manage staffing, and assign duties effectively.
• Knowledge of policy and procedure, risk control, and loss prevention practices.

Responsibilities

• Lead morning huddles and daily operations of the financial center.
• Coordinate staffing, scheduling, and duties to ensure efficient service.
• Provide guidance on teller transactions and enforce bank policies.

Skills

Cash Handling

Customer Service

Staffing & Scheduling

Supervisory experience

Policy & procedure guidance

Education

High School Diploma or GED

Bachelor’s degree (related field) + 1 year cash handling & customer service

Job description

Hancock Whitney Corp. in New Orleans is seeking a Financial Center Supervisor to lead daily operations, manage cash handling, and drive excellent client service across the financial center. You will supervise staff, coordinate schedules, and ensure adherence to policy and risk controls.

This role requires strong supervisory skills, cash handling experience, and the ability to educate associates on products, services, and digital tools while maintaining a high standard of accuracy and client care.