Financial Center Manager: Client Experience & Ops

Bank of America; Fort Lauderdale (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Bank of America in Fort Lauderdale is seeking a Financial Center Manager to lead our hub, ensuring smooth teller operations and adherence to policy. You will guide a team to deliver exceptional client service while driving operational excellence and performance at the center.

The role requires weekends or extended hours as needed and a commitment to compliant, customer-focused service. You will partner with senior leaders to implement strategies that improve client outcomes and financial center

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Collaborates effectively to complete tasks and build relationships.
• Delivers an experience that improves clients' financial lives.
• Identifies client solutions and can resolve problems independently.
• Communicates effectively with clients and team.
• Learns and adapts to new information and platforms.
• Applies critical thinking to meet client needs.
• Follows processes and regulatory guidelines.
• Manages complexity, prioritizes tasks, and executes in a fast-paced environment.
• Reads performance results and drives improvements across the center.
• Willing to work weekends or extended hours at various centers.

Responsibilities

• Manages client traffic, engages and appropriately routes clients, and fosters client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma or GED

Job description

Bank of America in Fort Lauderdale is seeking a Financial Center Manager to lead our hub, ensuring smooth teller operations and adherence to policy. You will guide a team to deliver exceptional client service while driving operational excellence and performance at the center.

The role requires weekends or extended hours as needed and a commitment to compliant, customer-focused service. You will partner with senior leaders to implement strategies that improve client outcomes and financial center