Financial Center Leader - Service Excellence & Ops

The Farmer's Bank; Centerville (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

First Bank Midwest Financial Center is seeking an experienced Financial Center Assistant Manager to lead daily operations, supervise front-line staff, and ensure exceptional customer service. You will partner with the Financial Center Manager to drive performance and maintain strong controls.

This role focuses on teller operations, new account openings, compliance with policies, and community outreach to support growth.

Qualifications

• Proven experience overseeing daily branch operations and teller activities.
• Ability to supervise staff, train and develop frontline employees.
• Strong knowledge of regulatory requirements and risk controls.

Responsibilities

• Operational Management: Oversee the daily operations of the Financial Center, ensuring that all activities are conducted efficiently and in compliance with bank policies and procedures.
• Staff Supervision: Lead and supervise the Financial Center staff, including tellers and universal banker. Provide guidance, training, and support to ensure that staff members are equipped to deliver high-quality service.
• Customer Service: Ensure that all customer interactions within the Financial Center are positive and professional. Assist with resolving customer issues and ensure that the team meets customer service standards.
• Account Management: Oversee the opening of new accounts, including checking and savings accounts, and ensure that teller services are performed accurately and promptly.
• Strategy Implementation: Assist the Financial Center Manager with implementing strategic initiatives, including business development activities, customer outreach, and community engagement efforts.
• Compliance and Risk Management: Ensure that all operational activities comply with regulatory requirements and bank policies. Monitor and mitigate risks associated with daily operations.
• Reporting and Analysis: Assist in preparing reports on the Financial Center's performance, including operational metrics and customer satisfaction. Provide insights and recommendations for continuous improvement.

Skills

Leadership

Customer focus

Operations management

Risk management

Team development

Problem solving

Communication

Job description

First Bank Midwest Financial Center is seeking an experienced Financial Center Assistant Manager to lead daily operations, supervise front-line staff, and ensure exceptional customer service. You will partner with the Financial Center Manager to drive performance and maintain strong controls.

This role focuses on teller operations, new account openings, compliance with policies, and community outreach to support growth.