Financial Center Assistant Manager

The Farmer's Bank; Centerville (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

First Bank Midwest Financial Center is seeking an experienced Financial Center Assistant Manager to lead daily operations, supervise front-line staff, and ensure exceptional customer service. You will partner with the Financial Center Manager to drive performance and maintain strong controls.

This role focuses on teller operations, new account openings, compliance with policies, and community outreach to support growth.

Qualifications

• Proven experience overseeing daily branch operations and teller activities.
• Ability to supervise staff, train and develop frontline employees.
• Strong knowledge of regulatory requirements and risk controls.

Responsibilities

• Operational Management: Oversee the daily operations of the Financial Center, ensuring that all activities are conducted efficiently and in compliance with bank policies and procedures.
• Staff Supervision: Lead and supervise the Financial Center staff, including tellers and universal banker. Provide guidance, training, and support to ensure that staff members are equipped to deliver high-quality service.
• Customer Service: Ensure that all customer interactions within the Financial Center are positive and professional. Assist with resolving customer issues and ensure that the team meets customer service standards.
• Account Management: Oversee the opening of new accounts, including checking and savings accounts, and ensure that teller services are performed accurately and promptly.
• Strategy Implementation: Assist the Financial Center Manager with implementing strategic initiatives, including business development activities, customer outreach, and community engagement efforts.
• Compliance and Risk Management: Ensure that all operational activities comply with regulatory requirements and bank policies. Monitor and mitigate risks associated with daily operations.
• Reporting and Analysis: Assist in preparing reports on the Financial Center's performance, including operational metrics and customer satisfaction. Provide insights and recommendations for continuous improvement.

Skills

Leadership

Customer focus

Operations management

Risk management

Team development

Problem solving

Communication

Job description

Description

The Financial Center Assistant Manager plays a key leadership role in supporting the overall success and daily operations of First Bank Midwest Financial Center. This position is responsible for supervising front-line staff, ensuring exceptional customer service, and maintaining the integrity of daily banking functions-including teller operations, new account openings, and compliance with operational standards.

In partnership with the Financial Center Manager, the Assistant Manager helps execute strategic goals, drives employee development and engagement, and fosters a culture of accountability and performance. This role also serves as a trusted resource for resolving customer issues, reinforcing internal controls, and identifying opportunities for process improvements to enhance efficiency and service delivery.

Requirements

Key Responsibilities

• 1. Operational Management: Oversee the daily operations of the Financial Center, ensuring that all activities are conducted efficiently and in compliance with bank policies and procedures. Manage scheduling, workflow, and resources to optimize performance.
• 2. Staff Supervision: Lead and supervise the Financial Center staff, including tellers and universal banker. Provide guidance, training, and support to ensure that staff members are equipped to deliver high-quality service.
• 3. Customer Service: Ensure that all customer interactions within the Financial Center are positive and professional. Assist with resolving customer issues and ensure that the team meets customer service standards.
• 4. Account Management: Oversee the opening of new accounts, including checking and savings accounts, and ensure that teller services are performed accurately and promptly. Monitor the accuracy and completeness of account documentation.
• 5. Strategy Implementation: Assist the Financial Center Manager with implementing strategic initiatives, including business development activities, customer outreach, and community engagement efforts. Support the execution of the center's growth and retention strategies.
• 6. Compliance and Risk Management: Ensure that all operational activities comply with regulatory requirements and bank policies. Monitor and mitigate risks associated with daily operations.
• 7. Reporting and Analysis: Assist in preparing reports on the Financial Center's performance, including operational metrics and customer satisfaction. Provide insights and recommendations for continuous improvement.

Competencies Required

• 1. Leadership & Accountability
  Inspires and motivates team members while setting a strong personal example. Takes ownership of individual and team responsibilities to drive performance and results.
• 2. Customer Focus
  Delivers exceptional service by understanding and addressing customer needs with professionalism, empathy, and urgency.
• 3. Operational & Risk Management
  Ensures efficient and compliant daily operations, applying sound judgment in managing risk and safeguarding the financial center.
• 4. Team Development
  Supports employee growth by fostering a collaborative culture and providing guidance, coaching, and opportunities for learning.
• 5. Problem-Solving & Decision-Making
  Analyzes issues effectively, considers alternatives, and makes timely, informed decisions that align with bank goals.
• 6. Communication & Collaboration
  Communicates clearly and effectively across teams and with clients. Promotes open dialogue and cooperative problem-solving.