Financial Center Leader: Elevate Client Experience & Growth

Bank of America; Clearwater (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Bank of America in Clearwater, FL seeks a leader to manage a financial center and staff, driving client-centric service, risk culture, and daily operational excellence. This role emphasizes coaching, talent development, and effective team leadership within a hands-on financial services environment.

Responsibilities include developing talent, managing client traffic, coaching staff, and delivering a world-class client experience.

Qualifications

• Minimum one year of leadership experience demonstrated through coaching, training, or motivating a work team
• Enthusiastic self-starter with a strong work ethic and results focus for clients
• Collaborates effectively and builds strong relationships
• Displays passion and drive to improve clients’ financial lives
• Able to identify client solutions and resolve issues independently or with help
• Clear communication and comfort engaging all clients
• Learns and adapts to new information and technology platforms
• Applies critical thinking to meet client needs
• Follows processes to act in clients' and bank's best interest and comply with laws
• Manages time and capacity efficiently
• Handles complexity, prioritizes, delegates, and executes in a fast-paced setting
• Reads performance data to drive success and hold others accountable
• Willing to work weekends and/or extended hours at any nearby financial center location

Responsibilities

• Develops talent and proactively sources candidates
• Manages client traffic and fosters client retention
• Drives business results through formal management routines and coaching
• Creates a world-class client experience environment
• Drives market-level initiatives prescribed by market leaders
• Engages employees on business strategy to improve operations
• Manages priorities and ensures effective execution
• May supervise associates and model inclusive leadership
• Leads process improvements and data-informed decisions
• Delivers clear messages linking actions to business outcomes

Skills

Coaching

Leadership

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED

Job description

Bank of America in Clearwater, FL seeks a leader to manage a financial center and staff, driving client-centric service, risk culture, and daily operational excellence. This role emphasizes coaching, talent development, and effective team leadership within a hands-on financial services environment.

Responsibilities include developing talent, managing client traffic, coaching staff, and delivering a world-class client experience.