Financial Center Leader: Client Experience & Ops

Bank of America; Windermere (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager to oversee a busy financial center in Windermere, FL. You will lead client-facing operations, drive results, coach staff, and ensure compliance while delivering a world-class client experience.

You will manage complex workstreams, collaborate with senior leadership, and support financial center performance through effective people management and process discipline.

Qualifications

• High school diploma or GED required or equivalent.
• Experience in financial services preferred.
• Bilingual skills a plus.

Responsibilities

• Manages client traffic and routes clients to optimize experience and retention.
• Oversees teller line operations and policy adherence to ensure efficiency.
• Drives market initiatives and operational excellence with leadership oversight.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Financial Center Manager to oversee a busy financial center in Windermere, FL. You will lead client-facing operations, drive results, coach staff, and ensure compliance while delivering a world-class client experience.

You will manage complex workstreams, collaborate with senior leadership, and support financial center performance through effective people management and process discipline.