Financial Center Leader: Client Experience & Growth

Bank of America; Statesville (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America in the United States is seeking a Banking Center Manager to lead a financial center and its staff, ensuring a client-centric and risk-aware culture while driving operational excellence. The role emphasizes ownership of the business, talent development, and delivering a world-class client experience.

The manager will drive talent development, coach teams, manage client traffic, and align priorities with market goals. Weekend and extended hours may be required at various centers.

Qualifications

• Minimum one year of leadership experience through coaching, training or motivating a team.
• Self-starter with strong work ethic and results focus.
• Collaborates effectively and builds strong relationships.
• Delivers an experience that improves clients' financial lives.
• Identifies solutions for clients and resolves issues independently when needed.
• Communicates confidently with clients and can adapt to new platforms.
• Applies critical thinking and problem-solving to client needs.
• Follows processes to do what is right for clients and the bank, compliant with laws.
• Manages time and capacity efficiently.
• Handles complexity, prioritizes tasks, delegates, and executes in a fast-paced environment.
• Interprets performance results and drives opportunities while holding others to results.
• Must be able to work weekends and/or extended hours at various centers.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and routing clients, and fostering retention.
• Manages business results through formal routines and coaching.
• Creates a world-class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in the United States is seeking a Banking Center Manager to lead a financial center and its staff, ensuring a client-centric and risk-aware culture while driving operational excellence. The role emphasizes ownership of the business, talent development, and delivering a world-class client experience.

The manager will drive talent development, coach teams, manage client traffic, and align priorities with market goals. Weekend and extended hours may be required at various centers.