Financial Center Leader: Client Experience & Growth

Bank of America; Round Rock (TX); On-site; USD 75,000 - 105,000; Full time

Job summary

Bank of America in Round Rock, TX is seeking a skilled Financial Center Manager to lead daily operations, foster a client-centric culture, and coach a diverse team toward risk-aware growth.

You will recruit and develop talent, manage client flow, and drive performance through structured routines while ensuring compliance and service excellence.

This in-office role requires flexibility for extended hours and weekends, with opportunities to advance within a national organization.

Qualifications

• 1+ years leadership experience coaching, training, or motivating a diverse work team.
• Strong work ethic with results focus and client interest.
• Effective collaboration and relationship-building.
• Able to learn new information and technology platforms.
• Willing to work weekends/extended hours as needed.
• Bilingual – Spanish highly desired

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution
• Breaks down barriers to create an inclusive environment and supports D&I goals
• Challenges end-to-end process efficiency and effectiveness, champions data-driven decision-making

Skills

Customer Service Management

Performance Management

Coaching

Customer and Client Focus

Talent Development

Risk Management

Sales Performance Management

Business Operations Management

Recruiting

Result Orientation

Referral Management

Leadership Development

Inclusive Leadership

Prioritization

Problem Solving

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Round Rock, TX is seeking a skilled Financial Center Manager to lead daily operations, foster a client-centric culture, and coach a diverse team toward risk-aware growth.

You will recruit and develop talent, manage client flow, and drive performance through structured routines while ensuring compliance and service excellence.

This in-office role requires flexibility for extended hours and weekends, with opportunities to advance within a national organization.