Financial Center Leader — Client Experience & Growth

NBMBAA; Colorado Springs (CO); On-site; USD 77,000 - 109,000; Full time

Benefits offered by this job

Benefits package

Annual discretionary plan

Paid time off

Job summary

Bank of America in Colorado Springs is seeking a manager to lead a financial center and its teams. You will act as a business owner, foster a client-centric culture and drive risk-aware operations.

This role emphasizes talent development, coaching, and delivering a world-class client experience while meeting performance targets. Weekend/hours flexibility and in-office collaboration are expected.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team.
• Demonstrates a strong work ethic with results focus and client-first mindset.
• Ability to learn and adapt to new information and technology platforms.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Drives operational excellence by engaging employees on business strategy.

Skills

Coaching

Customer Service Management

Leadership Development

Performance Management

Prioritization

Problem Solving

Inclusive Leadership

Sales Performance Management

Education

High School Diploma / GED

Job description

Bank of America in Colorado Springs is seeking a manager to lead a financial center and its teams. You will act as a business owner, foster a client-centric culture and drive risk-aware operations.

This role emphasizes talent development, coaching, and delivering a world-class client experience while meeting performance targets. Weekend/hours flexibility and in-office collaboration are expected.