Financial Center Leader: Client Experience & Growth

Bank of America; Washington; On-site; USD 74,000 - 107,000; Full time

Job summary

Bank of America in United States (Washington) seeks a Financial Center Manager to lead a busy office, drive client-centric service, and foster a strong risk-aware culture. You will own the business, develop talent, and guide performance to meet financial goals.

Responsibilities include talent development, client flow management, coaching, and creating a world-class client experience. Flexibility for extended hours and weekends is expected as needed.

Qualifications

• 1+ years of leadership experience demonstrated through coaching, training and/or motivating a work team
• Enthusiastic self-starter with strong work ethic and results orientation
• Collaborates effectively to build relationships and deliver client outcomes
• Ability to learn and adapt to new information and technology platforms
• Adheres to processes, laws and regulations while driving efficiency

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, routing clients and fostering retention
• Manages business results through coaching and routines
• Creates a world class client experience environment
• Manages market initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages priorities and execution across the organization

Skills

Coaching

Leadership

Customer Service Management

Performance Management

Recruiting

Operations Management

Problem Solving

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in United States (Washington) seeks a Financial Center Manager to lead a busy office, drive client-centric service, and foster a strong risk-aware culture. You will own the business, develop talent, and guide performance to meet financial goals.

Responsibilities include talent development, client flow management, coaching, and creating a world-class client experience. Flexibility for extended hours and weekends is expected as needed.