Financial Center Lead — Client Experience & Ops

Bank of America; Wyncote (Montgomery County); On-site; USD 65,000 - 95,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager to oversee a FC in collaboration with senior team members, ensuring operational excellence and cohesive center performance. You will manage teller line functionality, policy adherence, and leadership coverage in the absence of teammates.

The role requires strong client-focused leadership, collaboration, and the ability to drive results in a fast-paced environment, with weekend/extended hours as needed at various centers.

Qualifications

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
• Collaborates effectively to get things done, building and nurturing strong relationships
• Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
• Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
• Communicates effectively and confidently and is comfortable engaging all clients
• Has the ability to learn and adapt to new information and technology platforms
• Applies strong critical thinking and problem-solving skills to meet clients' needs
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
• Can interpret performance results, find opportunities to drive success and hold others accountable to results
• Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance

Responsibilities

• Manages client traffic, engaging and appropriately routing clients, and fosters client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a Financial Center Manager to oversee a FC in collaboration with senior team members, ensuring operational excellence and cohesive center performance. You will manage teller line functionality, policy adherence, and leadership coverage in the absence of teammates.

The role requires strong client-focused leadership, collaboration, and the ability to drive results in a fast-paced environment, with weekend/extended hours as needed at various centers.