Financial Center Lead: Client Experience & Operations

Bank of America Corporation

Kentucky

On-site

USD 40,000 - 54,000

Full time

3 days ago

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Job summary

Bank of America Corporation is seeking a proactive Financial Center Manager to oversee daily operations, ensure client satisfaction, and lead a high-performing team. This role emphasizes coaching, process improvements, and adherence to regulatory guidelines.

The ideal candidate will manage teller line activities, drive operational excellence, and support leadership in executing market initiatives. Weekend availability may be required.

Qualifications

Experience in managing client-facing teams in financial services or retail banking environments.
Strong leadership and coaching abilities with a track record of delivering results.
Proven ability to drive customer satisfaction and process improvements.

Responsibilities

Oversee teller operations and daily financial center functions.
Lead and coach team to meet business targets and customer experience goals.
Foster a world-class client experience and operational excellence.
Execute market initiatives and support leadership in strategy deployment.
Drive performance through data-driven coaching and accountability.
Balance priorities and allocate resources to meet timelines.

Skills

Coaching

Customer Service Management

Customer Focus

Performance Management

Talent Development

Business Operations

Recruiting

Result Orientation

Risk Management

Sales Performance

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Job description

The ideal candidate will manage teller line activities, drive operational excellence, and support leadership in executing market initiatives. Weekend availability may be required.

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