Financial Center Associate 1

Fidelity Bank; New Orleans (LA); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Health Insurance

401(k) with match

Tuition Reimbursement

Employee Discounts

Life Insurance

Employee Assistance Program

Gym Discounts

Zusammenfassung

Fidelity Bank is seeking a Financial Center Associate 1 in New Orleans, LA. You will provide exceptional client service, handle cash transactions, balance the cash drawer, and support referral goals under supervision. This non-exempt role offers overtime eligibility under FLSA.

Requirements include a GED or high school diploma and 6 months of cash handling or customer service. Proficiency with Microsoft Office and strong problem-solving, organization, and communication skills are essential.

Qualifikationen

• GED or High school diploma.
• 6 months' experience with cash handling or customer service.
• Ability to travel across company footprint as needed.
• Proficient in Microsoft Office Suite to include Word, Outlook, Teams.
• Developed cognitive skills to include Problem Solving, Judgement, Decision-Making, Organization & Planning.
• Developed interpersonal skills to include Communication: Listening, Speaking, and Writing, Resilience & Balance, Collaboration, Client Focus.

Aufgaben

• Perform all teller transactions.
• Responsible for balancing, locating and reconciling discrepancies in cash drawer including end-of-day balancing procedures and reporting any discrepancies to the supervisor as necessary.
• Contribute to the financial center’s success by achieving assigned referral goals.
• Report to a supervisor for approvals when assistance is needed with transactions.
• Provide customer assistance to service accounts and perform related duties as required both in-person and over the phone.
• Assist supervisor with maintaining accurate reports.
• Assist in maintaining branch appearance standards.
• Adhere to all bank policies and procedures.
• Comply with regulatory rules and regulations evidenced through successful completion of training and demonstrated ability.
• Perform other duties and/or special projects as appointed by management.

Kenntnisse

Cash handling

Customer service

Travel flexibility

Microsoft Office

Problem solving

Organization

Communication

Ausbildung

GED or HS Diploma

Tools

Microsoft Office Suite

Jobbeschreibung

Our goal at Fidelity is to create a better future by acting with accountability and integrity alongside our customers and within our communities. Since 1908, we have built a legacy upon simple, enduring values and an unwavering commitment to the communities we serve. We pride ourselves on being part of a community-focused and team-oriented work culture where we invest in our associates to ensure success within the company.

Fidelity Bank, headquartered in New Orleans, Louisiana, believes in making a difference by living our mission of "Here for Good" to help families and businesses thrive in the communities we serve.

Fidelity promotes a culture of work/life balance for all associates. We offer a competitive total rewards package for eligible associates including:

Competitive pay based on the position, qualifications, relevant experience, and skillset

Paid Time Off

Up to 14 paid holidays annually

Comprehensive Medical, Dental, and Vision Insurance

Employer Funded Health Savings Account

401(k) with matching contributions

Wellness Program to reduce health insurance premiums

Free or discounted banking services

Basic Life Insurance and AD&D

Tuition Reimbursement Plan

Associate Referral Program

Employee Assistance Fund (subject to IRS guidelines)

Employee Assistance Program

Opportunities for training and career development

Gym Discounts, Verizon Wireless Discounts, Tickets At Work Discounts

Retail branch locations are closed on Saturdays!

The benefits listing is for informational purposes. Additional details regarding compensation and benefits will be provided during the application process. Fidelity reserves the right to modify, amend, or terminate any and all benefits at any time.

Do you want to make a difference? If so, this opportunity may be the right choice for you! Fidelity Bank is looking for competitive, self-reliant, energetic individuals that are driven to succeed.

Position Summary:

The Financial Center Associate 1 is responsible for providing exceptional client service, operational and audit excellence, while making appropriate referrals. The incumbent is responsible for handling and balancing a cash drawer.

This position is non-exempt under the Fair Labor Standards Act and is eligible for overtime pay.

This position may be filled at a lower or higher level depending on the candidate’s qualifications and relevant experience.

Required Qualifications, Competencies, and Skills:

GED or High school diploma

6 months' experience with cash handling or customer service

Ability to travel across company footprint as needed

Proficient in Microsoft Office Suite to include Word, Outlook, Teams

Developed cognitive skills to include Problem Solving, Judgement, Decision-Making, Organization & Planning

Developed intrapersonal skills to include Ambition, Follow-Through, Optimism, Tenacity

Developed interpersonal skills to include Communication: Listening, Speaking, and Writing, Resilience & Balance, Collaboration, Client Focus

Developed technology skills to include Technical Acumen, Knowledge Management

Essential Duties and Responsibilities:

Perform all teller transactions

Responsible for balancing, locating and reconciling discrepancies in cash drawer including end-of-day balancing procedures and reporting any discrepancies to the supervisor as necessary

Contribute to the financial center’s success by achieving assigned referral goals

Report to a supervisor for approvals when assistance is needed with transactions

Provide customer assistance to service accounts and perform related duties as required both in-person and over the phone

Assist supervisor with maintaining accurate reports

Assist in maintaining branch appearance standards

Adhere to all bank policies and procedures

Consistently display our Core Values by Being Trustworthy, Uniting Communities, Inspiring Excellence, Living Like Owners, and Delivering Results

Comply with regulatory rules and regulations evidenced through successful completion of training and demonstrated ability

Perform other duties and/or special projects as appointed by management

Physical Requirements: primarily sitting with some standing, walking, lifting and bending

Fidelity Bank is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Fidelity promotes a drug free workplace.

This position is located in New Orleans, LA, 70118.