Lending Services Specialist 2

Fidelity Bank; Baton Rouge (LA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical Insurance

Health Savings Account

401(k) Matching

Wellness Program

Banking Services Discount

Life Insurance

Tuition Reimbursement

Referral Program

Employee Assistance Program

Career Development

Gym Discounts

Job summary

Fidelity Bank, headquartered in New Orleans, LA, seeks a Lending Services Specialist 2 to support Commercial Lending and Business Banking. The role provides admin and operations assistance to Relationship Managers, ensuring accurate processing, timely closings, and seamless client service.

This non-exempt position may qualify for overtime; work location is Baton Rouge, LA. Relevant experience with loan documentation and regulatory knowledge is essential for success in this role.

Qualifications

• GED or High School Diploma is required.
• 5 years of experience assisting lenders with commercial, business, or consumer loans.
• Working knowledge of commercial loan documentation (SBA, Real Estate, A/R, etc.).
• Regulatory knowledge of Reg B, Reg Z, RESPA, HMDA, TRID, flood regulations.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams).
• Demonstrated problem solving, judgment, decision-making, innovation, organization & planning.
• Strong interpersonal skills: follow-through, optimism, development, resourcefulness, initiative.
• Excellent communication: listening, speaking, writing; resilience & balance; collaboration; client focus; versatility.
• Technical acumen and knowledge management; sales ability: connecting, questioning, knowledge.

Responsibilities

• Produce and review required loan documentation (appraisals, environmental reports, title policies, flood determinations, UCC searches).
• Collaborate with customers, attorneys, title companies, and relationship managers to facilitate loan closings.
• Assist with clearing loan exceptions and monitoring past-due reports; gather financial info per covenants.
• Maintain daily account activities: openings, transfers, wires, loan advances, and statements.
• Monitor overdraft reports and communicate item status by deadline.
• Communicate with lenders to fulfill and finalize loan documents.
• Use Decision Pro and nCino to export data for Laser Pro.
• Determine when loan files are fully documented and ready to close.
• Prepare closing disclosures when applicable and review insurance/title work.
• Quality assure loan documentation before releasing documents.
• Resolve exceptions with lenders and outside counsel as needed.
• Model Fidelity Bank core values and comply with regulations.
• Perform other duties and special projects as assigned.
• Physical: mostly sitting with some standing, walking, lifting.

Skills

Loan documentation knowledge

Regulatory knowledge (Reg B/Z, RESPA,

Microsoft Office Suite (Word, Excel,

Problem solving

Judgement & decision making

Organization & planning

Communication: listening, speaking,

Collaboration & client focus

Adaptability / versatility

Technical acumen

Knowledge management

Sales: connecting, questioning

Education

GED or High School Diploma

Tools

Laser Pro

Decision Pro

Lawyer Pro Software

nCino

Job description

Our goal at Fidelity is to create a better future by acting with accountability and integrity alongside our customers and within our communities. Since 1908, we have built a legacy upon simple, enduring values and an unwavering commitment to the communities we serve. We pride ourselves on being part of a community-focused and team-oriented work culture where we invest in our associates to ensure success within the company.

Fidelity Bank, headquartered in New Orleans, Louisiana, believes in making a difference by living our mission of "Here for Good" to help families and businesses thrive in the communities we serve.

Fidelity promotes a culture of work/life balance for all associates. We offer a competitive total rewards package for eligible associates including:

• Competitive pay based on the position, qualifications, relevant experience, and skillset
• Paid Time Off
• Up to 14 paid holidays annually
• Comprehensive Medical, Dental, and Vision Insurance
• Employer Funded Health Savings Account
• 401(k) with matching contributions
• Wellness Program to reduce health insurance premiums
• Free or discounted banking services
• Basic Life Insurance and AD&D
• Tuition Reimbursement Plan
• Associate Referral Program
• Employee Assistance Fund subject to IRS guidelines
• Employee Assistance Program
• Opportunities for training and career development
• Gym Discounts, Verizon Wireless Discounts, Tickets At Work Discounts

Retail branch locations are closed on Saturdays!

The benefits listing is for informational purposes. Additional details regarding compensation and benefits will be provided during the application process. Fidelity reserves the right to modify, amend, or terminate any and all benefits at any time.

Do you want to make a difference? If so, this opportunity may be the right choice for you! Fidelity Bank is looking for competitive, self-reliant, energetic individuals that are driven to succeed.

Position Summary:

The Lending Services Specialist 2 is responsible for supporting the efficient operation of the Commercial Lending and Business Banking Departments. This role provides administrative and operational assistance to the Commercial Relationship Managers, Business Bankers and Market President, including the processing and management of loan-related activities. The Specialist serves as a liaison between lenders and clients, ensuring seamless communication and service delivery.

This position is non-exempt under the Fair Labor Standards Act and is eligible for overtime pay.

This position may be filled at a lower or higher level depending on the candidate’s qualifications and relevant experience.

Required Qualifications, Competencies, and Skills:

• GED or High School Diploma
• 5 years of experience assisting lenders with all types of commercial, business or consumer loans
• Working knowledge of commercial loan documentation to include SBA, Real Estate, A/R Stock, Letters of Credit, UCC, PSM etc.
• Regulatory knowledge of Regulation B, Regulation Z, RESPA, HMDA, TRID, and flood regulations
• Proficient in Microsoft Office Suite to include Word, Excel, Outlook, PowerPoint, Teams
• Developed cognitive skills to include Problem Solving, Judgement, Decision‑Making, Innovation, Organization & Planning
• Developed intrapersonal skills to include Follow-Through, Optimism, Development, Resourcefulness, Initiative
• Developed interpersonal skills to include Communication: Listening, Speaking, and Writing, Resilience & Balance, Collaboration, Client Focus, Versatility
• Developed technology skills to include Technical Acumen, Knowledge Management
• Developed sales skills to include Connecting, Questioning, Knowledge

Preferred Qualifications, Competencies, and Skills:

• Knowledge/experience with: Laser Pro, Decision Pro, Lawyer Pro Software and nCino

Essential Duties and Responsibilities:

• Produce and review required loan documentation such as ordering appraisals, environmental reports, title policies, insurance policies, flood determinations, UCC searches and any other documentation associated with collateral perfection for Commercial and Business loans
• Collaborate with customers, attorneys, title companies and relationship managers to facilitate loan closings including preparation of engagement letters, funding of loan proceeds and scanning and indexing files
• Assist with clearing loan exceptions, monitoring past due reports, gathering financial information pursuant to loan covenants, and providing any like support at the discretion of the Relationship Managers or Business Bankers
• Perform general maintenance required to satisfy customers’ requests such as opening new accounts, processing fund transfers, wires, loan advances, payment requests, generating copies of statements and other deposit and loan documents
• Monitor the daily overdraft report and communicate which items are paid or returned by established deadline
• Effectively communicate and work with Commercial & Business lenders to fulfill and facilitate the bank’s loan documents
• Work in Decision Pro and nCino to export loan data to Laser Pro for loan documentation preparation
• Make the final determination that the loan file is sufficiently documented and all closing conditions are met to set an application as clear to close
• Request, review, and prepare timely and accurate closing disclosures when applicable
• Receive, review, and approve related insurance coverages and title work applicable to each loan application
• Perform quality assurance reviews on all loan documentation for accuracy prior to releasing documents
• Engage with Commercial and Business lenders and/or outside counsel to resolve exceptions
• Consistently display our Core Values by Being Trustworthy, Uniting Communities, Inspiring Excellence, Living Like Owners, and Delivering Results
• Comply with regulatory rules and regulations evidenced through successful completion of training and demonstrated ability
• Perform other duties and/or special projects as appointed by management
• Physical Requirements: primarily sitting with some standing, walking, lifting and bending

Fidelity Bank is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Fidelity promotes a drug free workplace.

This position is located in Baton Rouge, LA, 70808.