Financial Center Associate 1

Fidelity Bank; Metairie (LA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision Insurance

Employer Funded Health Savings Account

401(k) with matching

Tuition Reimbursement

Career development opportunities

Employee Assistance Program

Job summary

Fidelity Bank is seeking a Financial Center Associate 1 in New Orleans, LA 70118 to provide exceptional client service and accurate cash handling. This non-exempt role involves handling teller duties, balancing the cash drawer, and supporting branch operations with compliance and teamwork.

The position requires paying attention to detail, ability to communicate effectively with customers, and a commitment to Fidelity Bank's core values.

Qualifications

• GED or High school diploma is required.
• 6 months' experience with cash handling or customer service preferred.
• Proficient in Microsoft Office Suite (Word, Outlook, Teams).
• Ability to travel across company footprint as needed.

Responsibilities

• Perform all teller transactions.
• Balance, locate, and reconcile discrepancies in cash drawer; report discrepancies to supervisor.
• Contribute to the branch's success by achieving referral goals.
• Provide customer assistance to service accounts both in-person and over the phone.
• Maintain accurate reports and branch appearance; adhere to bank policies and procedures.
• Comply with regulatory rules and complete training successfully.

Skills

Cash handling

Customer service

Microsoft Office

Problem solving

Communication

Teamwork

Organization & planning

Education

GED or High school diploma

Tools

Microsoft Office Suite

Job description

Our goal at Fidelity is to create a better future by acting with accountability and integrity alongside our customers and within our communities. Since 1908, we have built a legacy upon simple, enduring values and an unwavering commitment to the communities we serve. We pride ourselves on being part of a community-focused and team-oriented work culture where we invest in our associates to ensure success within the company.

Fidelity Bank, headquartered in New Orleans, Louisiana, believes in making a difference by living our mission of "Here for Good" to help families and businesses thrive in the communities we serve.

Fidelity promotes a culture of work/life balance for all associates. We offer a competitive total rewards package for eligible associates including:

• Competitive pay based on the position, qualifications, relevant experience, and skillset
• Paid Time Off
• Up to 14 paid holidays annually
• Comprehensive Medical, Dental, and Vision Insurance
• Employer Funded Health Savings Account
• Paid Parental Leave
• 401(k) with matching contributions
• Wellness Program to reduce health insurance premiums
• Free or discounted banking services
• Basic Life Insurance and AD&D
• Tuition Reimbursement Plan
• Associate Referral Program
• Associate Volunteer Program
• Employee Assistance Fund (subject to IRS guidelines)
• Employee Assistance Program
• Opportunities for training and career development
• Gym Discounts, Verizon Wireless Discounts, Tickets At Work Discounts
• Retail branch locations are closed on Saturdays!

The benefits listing is for informational purposes. Additional details regarding compensation and benefits will be provided during the application process. Fidelity reserves the right to modify, amend, or terminate any and all benefits at any time.

Do you want to make a difference? If so, this opportunity may be the right choice for you! Fidelity Bank is looking for competitive, self-reliant, energetic individuals that are driven to succeed.

Position Summary:

The Financial Center Associate 1 is responsible for providing exceptional client service, operational and audit excellence, while making appropriate referrals. The incumbent is responsible for handling and balancing a cash drawer.

This position is non-exempt under the Fair Labor Standards Act and is eligible for overtime pay.

This position may be filled at a lower or higher level depending on the candidate's qualifications and relevant experience.

Required Qualifications, Competencies, and Skills:

• GED or High school diploma
• 6 months' experience with cash handling or customer service
• Ability to travel across company footprint as needed
• Proficient in Microsoft Office Suite to include Word, Outlook, Teams
• Developed cognitive skills to include Problem Solving, Judgement, Decision-Making, Organization & Planning
• Developed intrapersonal skills to include Ambition, Follow-Through, Optimism, Tenacity
• Developed interpersonal skills to include Communication: Listening, Speaking, and Writing, Resilience & Balance, Collaboration, Client Focus
• Developed technology skills to include Technical Acumen, Knowledge Management

Preferred Qualifications, Competencies, and Skills:

• Financial institution experience

Essential Duties and Responsibilities:

• Perform all teller transactions
• Responsible for balancing, locating and reconciling discrepancies in cash drawer including end-of-day balancing procedures and reporting any discrepancies to the supervisor as necessary
• Contribute to the financial center's success by achieving assigned referral goals
• Report to a supervisor for approvals when assistance is needed with transactions
• Provide customer assistance to service accounts and perform related duties as required both in-person and over the phone
• Assist supervisor with maintaining accurate reports
• Assist in maintaining branch appearance standards
• Adhere to all bank policies and procedures
• Consistently display our Core Values by Being Trustworthy, Uniting Communities, Inspiring Excellence, Living Like Owners, and Delivering Results
• Comply with regulatory rules and regulations evidenced through successful completion of training and demonstrated ability
• Perform other duties and/or special projects as appointed by management
• Physical Requirements: primarily sitting with some standing, walking, lifting and bending

Fidelity Bank is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Fidelity promotes a drug free workplace.

This position is located in New Orleans, LA, 70118.