Financial Assistant/Case Manager

Volunteers of America-Greater New York; New York (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Retirement plan

Tuition reimbursement

Paid time off

Birthday holiday

Job summary

Volunteers of America–Greater New York in Bronx, NY seeks a Financial Assistant/Case Manager to ensure entitlements clearance at intake and maintain veterans’ benefits for eligibility. The role supports the SSVF program and handles TFA documentation and disbursement in collaboration with the business office.

You will work with veterans, program managers, and landlords to ensure timely assistance and compliance with VA benefits requirements, contributing to housing stability and homelessness

Qualifications

• Associate degree or 60 credits in Human Services required.
• Demonstrated effective communication and proficient computer skills.

Responsibilities

• Review and submit Temporary Financial Assistance packages for veterans for approval.
• Maintain and update the TFA log.
• Deliver and pick up TFA checks to landlords and vendors.
• Coordinate with program managers and offices to ensure timely disbursement of funds.

Skills

Communication

Computer skills

Organization

Multitasking

Education

Associate degree or 60 credits in Human Services

Job description

Job Overview

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti‑poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through more than 70 programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays. Our staff are at the heart of this work, creating meaningful change every day.

Position

Financial Assistant/Case Manager

The Financial Assistant/Case Manager Specialist ensures that each client obtains entitlements clearance at intake and that residents’ benefits are maintained for eligibility. The position will ensure that each Temporary Financial Assistance (TFA) package has all the required documentation to assess veterans’ eligibility for financial assistance. The specialist also assists veterans through the process and helps them obtain the necessary documentation to determine their eligibility. Effective, sensitive communication with both clients and staff is essential, as is an understanding of each client’s varied and changing capacities during the sometimes complex TFA process.

Program

Supportive Services for Veteran Families (SSVF) is a community‑based outreach program that identifies low‑income veteran households and connects them with a range of supportive services to promote housing stability and prevent homelessness.

Location

Bronx, NY 10451

Minimum Qualifications

• Associate’s degree or 60 college‑credit coursework in a Human Services field, or a high school diploma or GED with two years of experience in finance, public assistance, Supplemental Security Income (SSI), Social Security Disability Insurance (SSDI), service‑connected and/or non‑service‑connected veteran disability claims application processes, VA benefits and regulations.
• Demonstrated experience in effective communication, proficient computer skills, organization and multitasking.

Principal Responsibilities

• Review Temporary Financial Assistance packages for all veterans and submit them to the business office and accounts payables for approval.
• Maintain and update the TFA log.
• Deliver and pick up TFA checks to landlords and third‑party vendors.
• Work with program managers, the business office and accounts payables to ensure timely disbursement of TFA funds.

Benefits

• Medical, dental and vision coverage
• Prescription coverage
• Life insurance
• Retirement plan
• Tuition reimbursement
• Paid time off, including a paid birthday holiday

EEO Statement

VOA‑Greater New York is an Equal Opportunity Employer, supporting veterans, disabled individuals and other protected categories.