Financial Assistant/Case Manager

Volunteers of America Greater New York; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Job summary

Volunteers of America‑Greater New York seeks a Financial Assistant/Case Manager in the Bronx to help veterans obtain entitlements and maintain eligibility for Financial Assistance packages.

You will review TFA packages, maintain logs, and coordinate disbursement with the business office and vendors while communicating sensitively with clients and staff.

Qualifications

• Associate's degree or 60 college credits in Human Services, or HSD with 2 years related experience.
• Experience in Finance, HRA Public Assistance, SSI, SSDI, VA benefits processes.
• Strong communication, computer skills, organization, and multitasking.

Responsibilities

• Review Temporary Financial Assistance Package for all veterans and submit to the business office for review.
• Maintain and update TFA log.
• Deliver and pick up TFA checks and coordinate with landlords and vendors.

Skills

Effective communication

Computer skills

Organization

Multitasking

Education

Associate's degree or 60 college credits in Human Services

High School Diploma or GED with 2 years of related experience

Job description

Volunteers of America‑Greater New York (VOA‑Greater New York) is a leading anti‑poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff is at the heart of this work, creating meaningful change every day. If you're passionate about making a difference and joining a mission‑driven team, we invite you to explore this opportunity.

Financial Assistant/Case Manager

The Financial Assistant/Case Manager Specialist ensures that each client obtains entitlements clearance at intake and that resident's benefits are maintained for eligibility. The position will ensure that each TFA package has all the required documentation to assess Veterans' eligibility for Financial Assistance. Also assists veterans through the process and help them obtain the required documentation to determine eligibility. Must communicate effectively and sensitively with both clients and staff and be particularly attuned to the client's varied and changing abilities to process the often difficult and complex TFA process.

Location: Bronx, NY 10451

Minimum Qualifications

• Associate's degree or 60 college credits courses in Human Services field or High School Diploma or GED with 2 years of experience in Finance, HRA Public Assistance, Supplemental Social Income (SSI), Social Security Disability Insurance (SSDI), service‑connected and or non‑service connected veteran's disability claims application process, VA benefit and regulations.
• Demonstrated experience in effective communication, proficient computer skills, organization, and multitasking.

Financial Assistant / Case Manager Principal Responsibilities

• Review Temporary Financial Assistance Package for all veterans, and submit TFA Package to the business office and account payables for review and approval.
• Maintain and update TFA log.
• Deliver and pick up TFA checks to the landlord and third‑party vendors.
• Work with program, Business Office and Accounts Payable to ensure timely disbursement of TFA funds.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well‑being, and personal growth. Full‑time employees enjoy:

Benefits

• Medical, Dental & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

VOA‑Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.