Benefits Specialist/Case Manager

Voa Gny; New York (NY); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Prescription coverage

Life insurance

Retirement plan

Tuition reimbursement

Paid time off

Job summary

VOA–Greater New York is seeking a Benefits Specialist/Case Manager to support eligible formerly homeless clients in Permanent Supportive Housing in the Bronx. You will assess benefits, coordinate with case management, and connect clients to SSI/SSD resources.

The role emphasizes advocacy, budgeting coaching, and collaboration with medical, behavioral health providers to maximize client stability and well-being.

Qualifications

• Associate’s degree or 60 college credits courses in Human Services field or High School Diploma or GED.
• 2 years of related experience helping low-income clients access and maintain benefits including Public Assistance, Disability and Veterans benefits.
• The position also requires a demonstrated ability in verbal and written communication, including basic computer skills.

Responsibilities

• Conduct benefits assessments and provide individualized education, assistance, referrals and advocacy to help clients obtain and retain any and all benefits to which they are entitled, including accompanying clients to appointments as needed.
• Work with clients and their medical and behavioral health providers to document disability to support SSI/SSD applications and appeals.
• Provide individualized money management and budgeting coaching and as needed connect clients to services to adult guardianship or representative payee services.
• Develop and deliver workshops on topics related to benefits, budgets and money management.
• Utilize best practice approaches and evidence-based interventions to maximize client outcomes.
• Maintain service documentation to include client progress notes, observations and interactions about clients and incident reporting when necessary.
• Participate in internal and external case conferencing activities.

Skills

Verbal and written communication

Basic computer skills

Education

Associate’s degree or 60 college credits in Human Services or High School Diploma/GED

Job description

Posted Monday, August 10, 2026 at 4:00 AM

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

Position: Benefits Specialist/Case Manager

The Benefits Specialist/Case Manager offers support to eligible formerly homeless clients living in Permanent Supportive Housing to promote well-being and stability. The Benefits Specialist will be assigned a caseload of clients at one of those sites and will coordinate closely with case management, recreational and operations staff at the building to which they are assigned.

Location: Bronx, NY 10472

Minimum Qualifications:

• Associate’s degree or 60 college credits courses in Human Services field or High School Diploma or GED.
• 2 years of related experience helping low-income clients access and maintain benefits including Public Assistance, Disability and Veterans benefits.
• The position also requires a demonstrated ability in verbal and written communication, including basic computer skills.

Benefits Specialist/Case Manager Principal Responsibilities:

• Conduct benefits assessments and provide individualized education, assistance, referrals and advocacy to help clients obtain and retain any and all benefits to which they are entitled, including accompanying clients to appointments as needed.
• Work with clients and their medical and behavioral health providers to document disability to support SSI/SSD applications and appeals.
• Provide individualized money management and budgeting coaching and as needed connect clients to services to adult guardianship or representative payee services.
• Develop and deliver workshops on topics related to benefits, budgets and money management.
• Utilize best practice approaches and evidence-based interventions to maximize client outcomes.
• Maintain service documentation to include client progress notes, observations and interactions about clients and incident reporting when necessary.
• Participate in internal and external case conferencing activities.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!