Financial Assistance & Counseling Advisor

University Hospital; Newark (NJ); On-site; USD 40,000 - 42,000; Full time

Benefits offered by this job

Medical & Prescription Drug Coverage

Dental & Vision Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short- & Long-Term Disability保险

Pension Plan

Pet Insurance

Employee Assistance Program (EAP)

Professional Development

Job summary

University Hospital in Newark, NJ is hiring a Financial Assistance Advisor to obtain and update patient insurance data for billing and to support charity care and public assistance inquiries. You will help patients understand coverage options and assist with NJ State programs, including Medicaid/NJ Family Care and ACA.

The role collaborates with the Financial Counseling and Charity Care Units, upholds patient confidentiality, and delivers Five Star Customer Service while guiding patients through

Qualifications

• High School Diploma or equivalent required.
• Minimum of three (3) years of progressively responsible clerical experience.
• At least one (1) year of experience in a physician’s office, hospital billing office, or insurance company.
• Experience must include billing and collections and/or medical insurance-related activities.
• Familiarity with medical terminology preferred.
• Prior experience working in a computerized environment required.

Responsibilities

• Verify and update patient insurance information for billing purposes.
• Obtain and follow up on insurance authorizations and admission notifications.
• Process Charity Care, NJ Family Care, Presumptive Eligibility, and Public Assistance applications.
• Educate patients on financial assistance programs and healthcare coverage options.
• Provide financial counseling and support to patients regarding available resources.
• Maintain confidentiality and deliver exceptional customer service.
• Perform cross-functional responsibilities within the Financial Counseling and Charity Care Units.

Skills

Clerical experience

Billing experience

Medical terminology familiarity

Education

High School Diploma or equivalent

Job description

University Hospital in Newark, NJ is hiring a Financial Assistance Advisor to obtain and update patient insurance data for billing and to support charity care and public assistance inquiries. You will help patients understand coverage options and assist with NJ State programs, including Medicaid/NJ Family Care and ACA.

The role collaborates with the Financial Counseling and Charity Care Units, upholds patient confidentiality, and delivers Five Star Customer Service while guiding patients through