Supervisor Financial Counselor

AtlantiCare; Atlantic City (NJ); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Generous Paid Time Off (PTO)

Medical, Prescription Drug, Dental & Vision Insurance

Retirement Plans with employer contributions

Short-Term & Long-Term Disability Coverage

Life & Accidental Death & Dismemberment Insurance

Tuition Reimbursement

Flexible Spending Accounts (FSAs)

Wellness Programs

Voluntary Benefits including Pet Insurance

Job summary

AtlantiCare in Atlantic City seeks a FQHC Financial Coordinator Supervisor to lead financial counseling staff and coordinate operations. This role includes overseeing financial coordinators, ensuring quality client services, and maintaining compliance with various programs.

Applicants should have a High School diploma, experience in healthcare registration, and relevant certifications. The position offers generous PTO, insurance benefits, and retirement plans.

Qualifications

• Minimum 3 years in healthcare registration, financial counseling, or relevant customer service.
• Familiarity with Medicaid, NJ FamilyCare, and NJ Get Covered enrollment.
• Licenses/certifications as required within specified time frames.

Responsibilities

• Supervise Financial Coordinators and financial counseling operations.
• Oversee NJ Get Covered enrollment activities and Medicaid processes.
• Coordinate training and performance improvement initiatives.

Skills

Proficiency with registration processes

Data entry

Communication

Organization

Analysis

Professionalism

Bilingual preferred

Education

High School diploma

Associate degree preferred

Job description

Position Summary

The FQHC Financial Coordinator Supervisor acts as a role model and resource for financial counseling staff, leading activities of the financial counseling service team. The supervisor serves as a technical expert for staff and patients, ensuring effective operations through organization, scheduling, and monitoring department workload. They monitor quality and productivity metrics, coordinate training, and maintain exemplary customer service in line with AtlantiCare Mission, Vision, and Values.

This role maintains a liaison relationship with the FQHC Revenue Cycle department to ensure ongoing performance improvement, regulatory compliance, and achievement of best practice targets. The supervisor directly oversees Financial Coordinators for the health center, with all coordinators reporting to this role.

The supervisor demonstrates expert knowledge of the Sliding Fee Discount Program, NJ Uncompensated Care (LOA), and Ryan White program requirements, ensuring accurate eligibility determinations and discount applications. They document and audit determinations, guide staff for consistency and compliance.

They oversee NJ Get Covered (Health Insurance Marketplace) enrollment activities, ensuring patients are screened, educated, and enrolled timely. They also manage NJ Medicaid Presumptive Eligibility processes, ensuring accurate screenings, compliance, and follow‑up for full Medicaid applications.

The supervisor leads core financial coordination functions: patient registration, billing inquiries, payment arrangements, maintaining accurate financial records, and collecting co‑payments and deductibles. They maintain strong knowledge of front‑end revenue cycle operations and collaborate with CSR staff, Patient Access staff, and ancillary departments to ensure consistency and a positive patient experience.

Applicants must be familiar with state and federal programs, include LOA, Medicare, Medicaid, commercial payers, billing methodologies, insurance terminology, HIPAA compliance, verifying diagnosis codes, conducting medical necessity checks, and estimating costs for uninsured and underinsured patients.

They assist and lead daily operations, supervise audits with financial coordinators, prepare monthly reporting on NJ Get Covered activities and SAGE system utilization, and serve as the point of contact for financial assistance queries, gathering and documenting all relevant information.

The supervisor provides ongoing feedback to the Grant Director/Practice Supervisor regarding workflow gaps and staffing needs, passes annual marketplace recertification, maintains 80% or above LOA audit accuracy, passes necessary competencies, maintains certifications, and supports the department’s KPIs and performance initiatives.

They coach, mentor, train and provide corrective action to Financial Coordinators, lead performance improvement initiatives, and must be proficient as a preceptor in at least two areas of Financial Counseling.

They must meet performance ratings, maintain certifications, and contribute to high-quality customer service and teamwork.

Qualifications

• Education: High School diploma required; Associate degree preferred.
• Licenses/Certifications: Health Care Financial System required within one year; Certified Application Counselor (CAC) through NJ Get Covered within six months; New Jersey Presumptive Eligibility (NJ PE) certification within six months.
• Experience: Minimum 3 years in healthcare registration, financial counseling, insurance enrollment, eligibility assistance, or relevant customer service. Prior experience with Medicaid, NJ FamilyCare, Marketplace/NJ Get Covered enrollment, presumptive eligibility, sliding fee discount programs, charity care, and third‑party payer verification processes.
• Skills: Proficiency with registration processes, data entry, communication, organization, analysis, professionalism, and bilingual preferred.

Performance Expectations

Demonstrates competencies as established on the Assessment and Evaluation Tool for this position.

Work Environment

Potential exposure to hazards of a hospital environment, including infectious disease, hazardous substances, and injury. Requires reaching, stooping, kneeling, and crouching approximately 25% of the workday, frequent lifting 25–30 pounds and occasional lifting 50–100 pounds with assistance, pushing and pulling computers up to 100% of the day in certain areas. Fast‑paced high‑volume environment.

Essential functions are listed in the Assessment and Evaluation Tool.

Reporting Relationship

This position reports to department leadership.

Total Rewards

• Generous Paid Time Off (PTO)
• Medical, Prescription Drug, Dental & Vision Insurance
• Retirement Plans with employer contributions
• Short‑Term & Long‑Term Disability Coverage
• Life & Accidental Death & Dismemberment Insurance
• Tuition Reimbursement
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Wellness Programs
• Voluntary Benefits including Pet Insurance

Benefits offerings may vary based on position and are subject to eligibility requirements.