Financial Analyst - Merchant Services Specialist

University of Texas; Utah; On-site; USD 54,000 - 66,000; Full time

Job summary

The University of Texas at Austin seeks a Financial Analyst - Merchant Services Specialist to provide tier-one support for over 200 campus merchants and to administer the TouchNet Marketplace platform. You will help implement uPay and POS systems while ensuring PCI DSS compliance across the university's payment ecosystem.

Key duties include documenting processes, collaborating with diverse teams, and supporting treasury-related projects.

Qualifications

• Bachelor's Degree in Finance, Accounting, or Business Administration with 5+ years of finance experience.
• Strong organizational skills and ability to track multiple projects and tasks.
• Ability to create and maintain project documentation and presentations for business and technical audiences.
• Excellent written, verbal, and visual communication skills across diverse groups.

Responsibilities

• Provide tier-one merchant services support for UT Austin's 200+ credit card merchants.
• Administer TouchNet Marketplace platform and troubleshoot store issues.
• Assist with TouchNet uPay and Marketplace POS implementations.
• Ensure PCI DSS compliance across payment processing activities and third-party providers.
• Draft and maintain documentation for campus credit card operations.

Skills

Organizational skills

Project documentation

Communication skills

Team collaboration

Education

Bachelor's degree in Finance/Accounting/Business Administration

Tools

TouchNet Marketplace

PCI DSS familiarity

Microsoft Teams/Outlook/Box

Job description

Job Posting Title: Financial Analyst - Merchant Services Specialist

Hiring Department: Financial and Administrative Services

Position Open To: All Applicants

Weekly Scheduled Hours: 40

FLSA Status: Exempt from FLSA

Earliest Start Date: Immediately

Position Duration: Expected to Continue

Location: UT MAIN CAMPUS

Your skills will make a difference. You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of university staff, thereby enhancing the student experience. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin.

Must be authorized to work in the United States on an ongoing, full-time basis for any employer without sponsorship.

Benefits

• Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
• Voluntary Vision, Dental, Life, and Disability insurance options
• Generous paid vacation, sick time, and holidays
• Teachers Retirement System of Texas: a defined benefit retirement plan
• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities
• Tuition assistance
• Expansive employee discount program including athletic tickets
• Free access to UT Austin's libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card

Responsibilities

• Merchant Services Provide tier-one support to The University of Texas at Austin’s 200+ credit card merchants, including but not limited to new merchant setup and onboarding, user administration, and assistance with completion of annual compliance activities.
• Serve as one of two administrators of the University’s TouchNet Marketplace eCommerce platform, including creating new marketplace stores and troubleshooting issues with existing stores.
• Assist with the implementation of TouchNet Marketplace uPay and Marketplace POS systems
• Manage the collection and tracking of documentation required to ensure that all entities involved in payment processing on behalf of the university – including departments maintaining bespoke applications and current and potential third-party service providers – are in full compliance with PCI DSS.
• Provide guidance to CSUs looking to accept credit cards, with an emphasis on finding ideal solutions that exist within the University’s existing eCommerce portfolio.
• Create and maintain both team-internal and user-facing documentation and resources for campus credit card operations.
• Under the direction of the Program Manager for PCI Compliance and Merchant services, assist with audits of merchant card handling practices in accordance with requirements set forth in the PCI DSS.
• Cash Management and Treasury Operations Assist Director with various projects including revolving eligible payments from state appropriations with an initial emphasis on Available University Funds.

Required Qualifications

• Bachelor's Degree in Finance, Accounting, or Business Administration and at least 5 years of progressively responsible experience in finance or accounting with experience in planning, forecasting and financial analysis.
• Exceptional organizational skills and ability to track multiple projects and tasks simultaneously.
• Ability to create and maintain comprehensive project documentation, training materials, and presentations targeting both business and technical audiences.
• Excellent written, verbal, and visual communication skills and a demonstrated ability to collaborate with individuals with varying skills and backgrounds at all levels within a complex and decentralized organization.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Experience with software and applications necessary for written communication and cloud-based storage and communication (e.g. Microsoft Teams, Outlook, Box).
• Familiarity with PCI DSS and University of Texas, UT System, and State of Texas regulations regarding credit card collections.
• PCIP, ISA, or QSA certification.
• Thorough knowledge of PCI compliance standards, including demonstrated experience performing PCI compliance assessments, evaluations, and remediation.
• Previous experience working in a university setting and/or other public sector experience.
• Experience working with vendors and key internal stakeholders (e.g. Information Security Office, ITS Networking, Procurement and Payment Services) at The University of Texas at Austin or in another university setting.
• Experience with TouchNet Marketplace or other higher education-focused eCommerce systems such as Nelnet, CASHNet, or Flywire.

Salary

Salary Range $60,000+ depending on qualifications

Working Conditions

• Typical office environment
• Standard Office Keyboard
• Manual dexterity

Work Shift

The position provides for work-life balance with a typically 40- hour work.

Employment Eligibility

• Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers.
• Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following: E-Verify Poster (English and Spanish) [PDF] Right to Work Poster (English) [PDF] Right to Work Poster (Spanish) [PDF]

Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act) If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031. The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

About the University

Start Here, Change the World At The University of Texas at Austin, tradition meets innovation in the heart of a city that frequents lists of the best places to live and work. Named by Forbes as one of America's Best Large Employers for the sixth year in a row in 2025, UT offers both a dynamic work environment and a gateway to vibrant local culture. Whether you're at the forefront of the student experience, conducting world-changing research or supporting the engine that drives Texas’ flagship university, working at UT means making a lasting impact on our city, our state and our world. Our more than 20,000 faculty and staff empower 55,000+ students to challenge ideas, pursue passions and shape their futures. Joining UT, you’ll become part of a community dedicated to making a meaningful impact on campus and throughout the world.

Comments and Inquiries

Email comments to [e-mail].

Additional information for applicants can be found on the Human Resources web page: Applying for Employment.

For questions or concerns regarding equal opportunity only, contact Equal Opportunity Services.

For more job information, call the Human Resource Service Center at [phone], or toll-free at [phone].

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