Financial Aid Technician - Carroll Campus

Georgia Department of Revenue; Carrollton (GA); On-site; USD 34,000 - 41,000; Full time

Job summary

West Georgia Technical College is seeking a Financial Aid Technician to support student financial aid services at the Carroll Campus. Travel between campuses may be required. The role emphasizes front-line customer service, accurate document handling, and compliance with financial aid procedures.

The position is full-time with typical hours and occasional overtime. Prior experience in financial aid and proficiency with Banner/MMS software are preferred.

Qualifications

• Greet visitors and provide financial aid information to students and the public.
• Instruct students on completing forms and required documentation.
• Evaluate applications for basic eligibility and maintain records.

Responsibilities

• Greet visitors, answer calls, respond to texts and emails, and provide financial aid information and resources to students, parents, and the general public.
• Instruct students in correct procedures for completing forms and applications, special requirements and restrictions, and supporting documentation.
• Evaluate financial aid applications and supporting documents for accuracy, clarity, and completeness to determine basic eligibility for financial aid.
• Update appropriate BANNER screens related to document intake process.
• Provide clerical support to financial aid staff as needed.
• Other duties as assigned.

Skills

Customer service

Communication

Data entry

Education

High School diploma or GED

Associate Degree

Tools

Banner

Microsoft Office

Job description

West Georgia Technical College is seeking a Financial Aid Technician to support student financial aid services at the Carroll Campus. Travel between campuses may be required. The role emphasizes front-line customer service, accurate document handling, and compliance with financial aid procedures.

The position is full-time with typical hours and occasional overtime. Prior experience in financial aid and proficiency with Banner/MMS software are preferred.