Financial Aid Technician- Carroll

State of Georgia; United States; On-site; USD 34,000 - 41,000; Full time

Job summary

West Georgia Technical College is seeking a Financial Aid Technician to support student financial aid services at the Carroll Campus. The role involves front-line service, document intake, and coordinating with families, while traveling between campuses as needed.

The incumbent will greet visitors, answer inquiries, guide students through forms, and verify documents to determine basic eligibility, with strong attention to detail and compliance with federal and state regulations.

Qualifications

• High School diploma or GED and One (1) year of work related experience.

Responsibilities

• Greet visitors, answer phones, respond to texts and emails, and provide financial aid information to students and the public.
• Instruct students in completing forms, documentation, and procedures for financial aid.
• Evaluate financial aid applications and documents for basic eligibility.
• Update Banner screens related to document intake and processing.
• Provide clerical support to financial aid staff as needed.
• Travel between campus locations as required.

Skills

Financial aid knowledge

Customer service

Detail oriented

Multitasking

Office software

Education

High School diploma or GED

Associate Degree

Tools

Banner

Microsoft Office

Job description

Financial Aid Technician- Carroll Agency: West Georgia Technical College

Job Requisition ID: JR0000006987

Shift: Not Applicable (United States of America)

Compensation Details: $37,440.00 PER YEAR

Job Description

Job Summary

The Financial Aid Technician is responsible for performing administrative, clerical, and customer service duties in support of student financial aid services. The position is housed at the Carroll Campus with occasional travel between campuses required.

Essential Functions

• Greet visitors, answer telephones, respond to texts and emails, and provide financial aid information and resources to students, parents, and the general public (30%)
• Instruct students in correct procedures for completing forms and applications, special requirements and restrictions, and supporting documentation (20%)
• Evaluate financial aid applications and supporting documents for accuracy, clarity, and completeness to determine basic eligibility for financial aid (20%)
• Update appropriate BANNER screens related to document intake process (15%)
• Provide clerical support to financial aid staff as needed (10%)
• Other duties as assigned (5%)

Competencies

• Knowledge of student financial aid processes and procedures;
• Knowledge of college, state and federal student financial aid programs, regulations and guidelines;
• Detail orientated, able to multitask and possess strong organizational skills;
• Knowledge of relevant federal and state regulations;
• Ability to follow detailed instructions and consistently apply rules;
• Skill in the operation of computers and job related software programs;
• Skill in interpersonal relations and in dealing with the public;
• Oral and written communication skills.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment and technologies.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 25 pounds.

Position Type/Expected Hours of Work

This is a full-time position, mainly located on the Carroll Campus. Days and hours of work are typically Monday through Thursday, 8 am to 6 pm and Friday, 8 am until 12 pm. This position occasionally requires longer hours and some weekend work.

Travel

Travel to other campus locations is required, as needed. Some overnight travel may be required.

Required Education and Experience

High School diploma or GED *and* (1) year of work related experience.

Preferred Education and Experience

• Associate Degree
• Previous experience in Financial Aid;
• Working familiarity with applicable federal and state regulations and TCSG regulations and procedures;
• Proficiency with Banner and Microsoft office products;
• Excellent verbal and written communication skills;
• Able to work effectively with diverse populations;
• Able to work efficiently in a fast-paced environment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Qualifications

High School diploma or GED *and* One (1) year of work related experience

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.