Financial Aid Technician- Carroll

State of Georgia; Carrollton (GA); On-site; USD 34,000 - 41,000; Full time

Job summary

State of Georgia seeks a Financial Aid Technician for Carroll Campus to support student financial aid services. The role involves greeting stakeholders, guiding form submissions, evaluating aid applications, and updating Banner records. Travel between campuses may be required.

Required are a High School diploma or GED with 1 year of related experience; preferred are an Associate degree, Banner experience, and strong communication skills. This is a full-time post with standard campus hours.

Qualifications

• High School diploma or GED and 1 year of work related experience.
• Knowledge of federal and state student financial aid programs and guidelines.
• Familiarity with Banner and Microsoft Office products.
• Strong written and verbal communication skills.
• Ability to work with diverse populations and multitask in a fast-paced environment.

Responsibilities

• Greet visitors and respond to inquiries with accurate financial aid information.
• Instruct students on completing forms, applications, and supporting documents.
• Evaluate financial aid applications for basic eligibility.
• Update Banner screens related to document intake and processing.
• Provide clerical support to financial aid staff as needed.
• Comply with applicable federal and state regulations.

Skills

Financial aid knowledge

Customer service

Detail oriented

Multitasking

Office software

Communication skills

Education

Associate degree

High School diploma or GED

Tools

Banner

Microsoft Office

Job description

Explore a World of Opportunity with the State of Georgia!We are the force that drives Georgia!Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!Job Title:Financial Aid Technician- CarrollAgency:West Georgia Technical CollegeJob Requisition ID:JR0000006987Shift:Not Applicable (United States of America)Compensation Details:$37,440.00 PER YEARJob Description:Job SummaryThe Financial Aid Technician is responsible for performing administrative, clerical,and customer service duties in support of student financial aid services. Theposition is housed at the Carroll Campus with occasional travel betweencampuses required.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilitiesto perform the essential functions.• Greet visitors, answer telephones, respond to texts andemails, and provide financial aid information and resourcesto students, parents, and the general public (30%)• Instruct students in correct procedures for completingforms and applications, special requirements andrestrictions, and supporting documentation (20%)• Evaluate financial aid applications and supportingdocuments for accuracy, clarity, and completeness todetermine basic eligibility for financial aid (20%)• Update appropriate BANNER screens related to documentintake process (15%)• Provide clerical support to financial aid staff as needed (10%)• Other duties as assigned (5%)Competencies• Knowledge of student financial aid processes and procedures;• Knowledge of college, state and federal student financial aid programs,regulations and guidelines;• Detail orientated, able to multitask and possess strong organizational skills;• Knowledge of relevant federal and state regulations;• Ability to follow detailed instructions and consistently apply rules;• Skill in the operation of computers and job related software programs;• Skill in interpersonal relations and in dealing with the public;• Oral and written communication skills.Work EnvironmentThis job operates in a professional office environment. This role routinely usesstandard office equipment and technologies.Physical DemandsThe physical demands described here are representative of those that must bemet by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is occasionally required tostand; walk; sit; use hands to finger, handle, or feel objects, tools or controls;reach with hands and arms; climb stairs; talk or hear. The employee mustoccasionally lift or move office products and supplies, up to 25 pounds.Position Type/Expected Hours of WorkThis is a full-time position, mainly located on the Carroll Campus. Days and hoursof work are typically Monday through Thursday, 8 am to 6 pm and Friday, 8 amuntil 12 pm. This position occasionally requires longer hours and some weekendwork.TravelTravel to other campus locations is required, as needed. Some overnight travelmay be required.Required Education and ExperienceHigh School diploma or GED *and* (1) year of work related experience.Preferred Education and Experience• Associate Degree• Previous experience in Financial Aid;• Working familiarity with applicable federal and state regulations and TCSGregulations and procedures;• Proficiency with Banner and Microsoft office products;• Excellent verbal and written communication skills;• Able to work effectively with diverse populations;• Able to work efficiently in a fast-paced environment.Other DutiesPlease note this job description is not designed to cover or contain acomprehensive listing of activities, duties or responsibilities that are required ofthe employee for this job. Duties, responsibilities and activities may change at anytime with or without notice.Minimum Qualifications:High School diploma or GED *and* One (1) year of work related experienceEqual Employment Opportunity EmployerThe State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.