Financial Aid Support Specialist (Work-Study)

University of California; Aurora (CO); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

The Community College of Aurora is seeking a Financial Aid Customer Service Representative/Office Assistant to support the Financial Aid Office. This work-study role involves helping students via phone, email, in person, and online, and learning FAFSA/CASFA processes.

You will handle front desk duties, scheduling, file review, and assist advisors on projects while maintaining an organized, welcoming office environment.

Qualifications

• Professional and friendly attitude is required.
• Excellent communication skills; bilingual or multilingual is a plus.
• Familiarity with computers and Microsoft Office suite.
• Ability to learn independently and work as part of a team.
• Demonstrate dependability, punctuality, and responsibility.
• Commitment to diversity, equity, and inclusion.
• Patience and resilience.
• Willingness to accept direction and feedback.
• Open availability/flexibility is a plus.

Responsibilities

• Provide customer service in person, by phone, and virtually.
• Return voicemails and emails.
• Schedule FAFSA appointments for the CTC campus.
• Document intake and review student files.
• Attend weekly mandatory meetings for Financial Aid updates.
• Assist advisors with projects as needed.
• Keep all areas of the financial aid office clean and presentable.
• Perform other tasks related to the job environment.

Skills

Customer service

Communication skills

Computer skills

Independence & teamwork

Reliability

DEI values

Patience & resilience

Direction & feedback

Flexibility

Tools

Microsoft Office

Job description

The Community College of Aurora is seeking a Financial Aid Customer Service Representative/Office Assistant to support the Financial Aid Office. This work-study role involves helping students via phone, email, in person, and online, and learning FAFSA/CASFA processes.

You will handle front desk duties, scheduling, file review, and assist advisors on projects while maintaining an organized, welcoming office environment.