Financial Aid & Student Success Advisor

Aviation Maintenance; Hasbrouck Heights (NJ); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401(k) and Matching

Comprehensive Health Coverage

Life Insurance

Paid Time Off

Employee Assistance Program

Tuition Reimbursement

Job summary

AIM, the Aviation Institute of Maintenance, is seeking a Financial Aid Officer to guide students through the financial services process in a higher education setting. You will ensure accurate funding documentation, explain options, and support timely payments.

Responsibilities include processing aid, monitoring ISIR submissions, counseling students, and coordinating with campus teams to resolve issues while maintaining compliance and excellent student service.

Qualifications

• Strong numerical, analytical, and problem-solving skills with the ability to review financial information, identify discrepancies, and resolve account-related issues.
• Strong understanding of financial aid and student account processes, with the ability to learn, interpret, and apply applicable regulations, policies, and procedures.
• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines in a fast-paced, compliance-focused environment.
• Strong verbal and written communication skills with the ability to explain financial information, requirements, and options clearly.
• Strong interpersonal and customer service skills with the ability to build rapport with students and professionally navigate sensitive or difficult financial conversations.

Responsibilities

• Meet with incoming students to explain financial requirements, available funding options, student responsibilities, and required documentation.
• Guide students through required financial aid applications, forms, and documentation necessary to determine eligibility and secure educational funding.
• Process and maintain documentation for applicable funding sources, including Title IV federal student aid, VA Education Benefits, Military Tuition Assistance, scholarships, cash payment plans, and alternative funding sources.
• Monitor FAFSA submissions and ISIRs, resolving verification requirements, conflicting information, and other outstanding items.
• Monitor completion of required student and parent documentation, including Master Promissory Notes, as applicable.
• Conduct required entrance and exit loan counseling individually or in group settings.
• Regularly review student financial aid and account information to identify incomplete requirements, funding gaps, outstanding balances, or other issues requiring action.
• Work with students to address outstanding financial requirements and develop appropriate solutions for meeting their financial obligations.
• Clearly explain tuition, fees, account balances, payment expectations, and available payment options.
• Establish payment arrangements in accordance with institutional policies and monitor student accounts for timely payment.
• Maintain current knowledge of financial aid, student account, VA, Military Tuition Assistance, and institutional requirements, policies, and procedures.

Skills

Numerical skills

Analytical thinking

Problem solving

Financial aid knowledge

Student accounts

Organizational skills

Communication skills

Interpersonal skills

Microsoft Office

Evening/weekend availability

Education

Associate degree or higher in Business Administration, Finance, Accounting, Higher Education Administration, or related field

Tools

Anthology SIS

Job description

AIM, the Aviation Institute of Maintenance, is seeking a Financial Aid Officer to guide students through the financial services process in a higher education setting. You will ensure accurate funding documentation, explain options, and support timely payments.

Responsibilities include processing aid, monitoring ISIR submissions, counseling students, and coordinating with campus teams to resolve issues while maintaining compliance and excellent student service.