Financial Aid & Student Access Concierge

Lewis-and-Clark-Community-College

North Alton (IL)

On-site

USD 19,000 - 28,000

Full time

9 days ago

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Job summary

Lewis and Clark Community College in Illinois seeks a friendly front desk receptionist to support the Financial Aid Department with clerical tasks and student assistance. You will greet visitors, answer phones, guide FAFSA steps, review documents for completeness, and help process forms while upholding LC's commitment to equity and student success.

This role also includes training student workers, ordering supplies, and coordinating outreach events to reflect LC's values of inclusion, integrity,

Qualifications

High school diploma with office technology coursework.
At least 6 months office experience.
Strong customer service skills.
Proficiency in Microsoft Word.
Detail oriented with multitasking ability.
Valid driver’s license.

Responsibilities

Provide exceptional customer service to students, the general public, and College personnel.
Use professional telephone etiquette when receiving and redirecting calls to ensure clear and respectful communication.
Assist students with the financial aid application process, reinforcing LC’s dedication to removing barriers to education.
Review documents for completeness and accuracy to maintain compliance.
Order and maintain office supplies and official forms from federal/state agencies and the financial aid office.
Monitor lobby computers and assist students with electronic FAFSA completion and student loan procedures.
Assist in training and monitoring student workers, fostering a culture of inclusion, professional growth, and collaboration.
Represent the college and financial aid office at orientations, high schools, and outreach initiatives with professionalism and integrity.
Provide administrative support for office projects and reporting requirements.