Receptionist

Lutheran Child and Family Services of Illinois; Springfield (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Professional development/training and,

Health and wellness

Work/Life Balance

Life insurance & disability insurance

Employee recognition

Tuition assistance

Job summary

Lutheran Child and Family Services of Illinois is seeking a Receptionist in Springfield, IL.

The role supports administrative functions, greets visitors, manages mail, and assists with data entry while maintaining confidentiality and professional conduct. The position emphasizes strong customer service and teamwork in a busy office environment.

Qualifications

• Proficient in Microsoft Office Suite.
• Excellent customer service approach with effective communication.
• Ability to work independently, multi-task and meet deadlines.

Responsibilities

• Greet visitors and manage front desk with professional demeanor.
• Manage mail and document handling, and assist data entry.
• Schedule appointments and coordinate with staff for meetings.
• Handle confidential information with discretion.
• Respond to phone calls and route to appropriate departments.

Skills

Microsoft Office

Customer Service

Communication

Multitasking

Education

High School Diploma

Associate/Bachelor preferred

Job description

Gain a meaningful career helping children and families thrive. If you have a desire to help others, this might be the place for you. Join our welcoming environment and make an impact!

The team at LCFS brings their best to the important work of strengthening families and building futures for children and parents. As a leading child welfare agency with 16 locations across Illinois, our mission is to nurture and strengthen children and families in need. Be a part of a team that is a leader in innovative best practice and strong child welfare outcomes!

Full Time Employee Benefits

Professional Development/ Training and Support

Health and Wellness

Work/Life Balance

Life Insurance & Disability Insurance

Employee Recognition/Staff Engagement

• Tuition Assistance/ Reimbursement Program (up to $3,000/year after first year of employment)
• Employer paid licensure for LCSW and LCPC
• University tuition discount available upon hire:
• Chamberlain University: 10% discount
• Lewis University: 20% discount
• National Louis University: 10% discount
• Extensive Leadership Training and Professional Development Classes
• LGBTQ+ Training
• Sup​​erv­­ory support
• Public Loan Forgiveness Organization

Equal Opportunity Employer

LCFS is an equal opportunity employer and consideration for employment is made without regard to: race, color, national origin, age, sex, disability, protected veteran status, or any other characteristic protected by applicable law.EEOC_KnowYourRights

Location: Springfield, IL

Job Id:2036

# of Openings:1

Job Title: Receptionist

Exempt/Non-exempt: NON-EXEMPT

Essential Functions:

1. Primarily responsible for administrative support such as data entry, scanning documents, managing incoming and outgoing mail, including sorting, distributing, and organizing documents. Welcomes and greets visitors, guests, clients, and employees with a warm and professional demeanor.

2. Establishes and maintains systems for assigned programs that: collect data on clients, services and outcomes; tracks related expenses and program statistics; and maximizes utilization of PC based systems.

3. Filing physical and electronic documents by sorting files alphabetically and according to content, dates, significance, etc. Prepares documents and files for audit purposes, ensuring accurate and timely submissions.

4. Handle confidential information with discretion.

5. Answer and direct incoming phone calls, ensuring accurate and timely routing to appropriate individuals or departments. Schedule appointments and meetings, coordinating with team members to find suitable times and notify participants of any changes

6. Order office supplies and ensures appropriate and timely distribution.

7. Assist with new employee onboarding including ordering ID’s/ business cards and ensuring all necessary items are provided.

8. Regularly assist office supervisor with relevant tasks as assigned. Keep supervisor informed of issues related to their area of responsibility

9. Occasional driving for office purposes

10. Facilitates posting communications for direct service staff, administrative staff and clients.

11. Receive and log donations and provide timely acknowledgement response.

12. May assist with Volunteers.

Knowledge and Ability Requirements:

Proficient in Microsoft Office Suite Understands office systems and procedures.

Knowledge of office professional conduct and professional presentation of self.

Excellent Customer Service approach with the ability to effectively communicate with both clients and staff.

Ability to work independently, multi-task and ensure accuracy in meeting deadlines. Ability to respond to the changing demands of the office and be flexible.

Education and Experience:

High School diploma required with an associate or bachelor’s Degree preferred. Experience as a receptionist or in a customer‑facing role is preferred. Additional training in office skills preferred. And must demonstrates excellent customer service. Must have excellent attention to detail including the ability to work with numbers/statistics. Exceptional organizational and multitasking abilities. Strong interpersonal skills and the ability to interact with individuals at all levels. Must provide timely responses to requests from supervisor, staff, and external inquiries.

Physical Demands and Other Requirements:

To perform this job successfully, an individual must be able to perform the essential duties listed in the job description satisfactorily. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle or feel objects, or controls; reach with hands and arms. Capable of operating standard office equipment, including a computer and keyboard, calculator, typical business machines such as a fax machine and copier. The employee must occasionally lift and/or move up to 20‑30 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. The employee is required to have valid driver’s license, auto insurance and must be able to safely operate a motor vehicle. The work environment characteristics include a noise level which is usually low to moderate.

Position Responsibilities/Program Execution and Decision Making:

Diversity and Inclusion/Professionalism: In all aspects of their work presents as a role model to others, behaving in a way which actively supports LCFS as a welcoming community, promotes diversity and inclusion in the workplace and collaborates with others to further equity and dismantle barriers to a more inclusive experience of community. Participates in annual professional development and/or advocacy regarding inclusion.

Ethical Conduct: Follows all ethics policies and procedures related to program execution and decision making as defined by the agency as well as any related professional licensing, regulatory or accrediting body. Maintain confidentiality of client, staff, and agency information. Reports any known or suspected breaches of confidentiality in accordance with policy. Reports possible misconduct or relevant errors/ overs that in a timely manner and responsibly addresses related issues with chain of command.

Communication/Interpersonal Skills: Consistently conveys clear, accurate timely, and respectful communication appropriate for the situation. Informs appropriate management staff when incident occurs or a crisis situation. Maintains professional boundaries with clients/residents, staff, interns, volunteers, and vendors. Able to successfully share skills and concepts with others and works effectively with others under time and environmental pressures.

Safety and Agency Resource Utilization: Demonstrates sound judgement and foresight in safety awareness and in daily work. Notifies, in a timely manner, the supervisory chain of any incidents or circumstances that need attention. Report all suspicions or allegations of abuse immediately to their supervisor. Ensures appropriate utilization of materials and resources and minimizes waste.

Other Responsibilities: All other tasks and responsibilities as assigned.

We expect the LCFS organizational culture to be color cognizant, believing in the importance of racial and ethnic differences because of their profound impact on individuals, groups, communities and society, as well as acknowledging the accompanying widespread racism and discrimination in our broader society. We expect that within the organization there be explicit, productive conversations about the role of race and culture in the work we do, as well as advocacy for addressing the social injustices that result from systemic racism.