Financial Aid Specialist – Student Support

Glendale Community College; Glendale (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Glendale Community College is seeking a Financial Aid Clerk to support the processing and maintenance of financial aid records and to assist students with applications and required forms. You will interpret federal and state regulations and help applicants understand satisfactory academic progress guidelines.

The role requires attention to detail, strong data-entry skills, and the ability to communicate complex information clearly to students and staff while maintaining FERPA confidentiality.

Qualifications

• Clerical data entry and documentation with accuracy.
• Knowledge of FERPA regulations and confidentiality requirements.
• Strong customer service orientation and effective communication skills.
• Proficiency with standard office software (email, word processing, spreadsheets).
• Ability to explain financial aid procedures and eligibility requirements to students.

Responsibilities

• Process and maintain financial aid records and determine priorities to meet deadlines.
• Greet and assist students and staff with financial aid questions and form submission.
• Explain federal and state regulations and satisfactory academic progress guidelines to applicants.
• Review applications for accuracy and compliance; identify missing information and coordinate with students.
• Maintain confidentiality and organize student records in secure databases.
• Provide support to other staff and help update forms and department information.

Skills

Data entry

Customer service

FERPA compliance

Office software

Communication

Attention to detail

Time management

Education

High school diploma or equivalent

Two years experience determining applicant eligibility for financial assistance in an academic setting

Job description

Glendale Community College is seeking a Financial Aid Clerk to support the processing and maintenance of financial aid records and to assist students with applications and required forms. You will interpret federal and state regulations and help applicants understand satisfactory academic progress guidelines.

The role requires attention to detail, strong data-entry skills, and the ability to communicate complex information clearly to students and staff while maintaining FERPA confidentiality.