Financial Aid Representative

Enterprise State Community College; Taylorville (AL); On-site; USD 41,000 - 60,000; Full time

Job summary

Shelton State Community College seeks a Financial Aid Representative to serve as the primary on-campus contact for financial aid and enrollment topics. You will assist students and parents with forms, explain policies, and coordinate waivers and scholarship processes.

The role includes conducting financial aid workshops, handling SAP appeals, using Banner and Excel databases, and supporting the financial aid director. Strong communication and data management skills are essential.

Qualifications

• Associate degree or higher.
• Experience with Microsoft Office Suite.
• Experience with processing federal financial aid programs.

Responsibilities

• Primary point of contact for processing all institutional waivers.
• Conduct Financial Aid Workshops for schools and organizations.
• Assist with SAP Appeals processing and financial aid inquiries.
• Manage the college's scholarship (waivers) software program.
• Support the financial aid director as needed.

Skills

Customer service

Microsoft Office

Communication skills

Education

Associate degree or higher

Tools

Banner

Excel

Job description

The Financial Aid Representative is the primary point of contact for providing information and assistance related to financial aid and general enrollment topics on campus and in the community. Responsibilities include assisting students with various forms and financial aid processes; managing the College's scholarship (waivers) software platform and processes; planning and conducting financial aid workshops; communicating with students and parents; and using critical thinking skills to make decisions based on federal and state policies.

SALARY SCHEDULE PLACEMENT:

Range of $41,349 - $59,541, based upon the 2026-2027 Alabama Community College System and Shelton State Community College Salary Schedule E3-4 to be determined by the applicant’s education and years of applicable experience. Applicant acknowledges that if selected for the position that applicant's placement on the applicable salary schedule will be dependent upon the verified information provided by the applicant in accordance with the applicable work experience verification requirements stated in the official job posting.

Primary Job Duties and Responsibilities:

• Primary point of contact for processing all institutional waivers
• Primary point of contact in conducting Financial Aid Workshops for high schools, outside organizations, potential, and current students
• Assist with the processing of the SAP Appeals
• Assist students and parents with financial aid questions
• Manage the College's scholarship (waivers) software program and processes
• Support the financial aid director as needed
• Log into the Enrollment Services Phone System to assist callers with financial aid questions
• Log into the College's Chatbot software to assist visitors
• Perform advanced clerical skills toinclude:
  • Using the college administrative software application system(Banner)
  • Creating and maintaining Exceldatabases
  • Organizing and presenting information in tables, charts, spreadsheets,etc.
• Demonstrate effective oral and written communication skills suchas:
  • Preparing accurate reports from variedinformation
  • Making oral presentations on job-related topics togroups
• Understand and follow advanced written and verbal instructions including, but not limited to:
  • Assimilating knowledge of institutional policies andprocedures
  • Independently following departmental guidelines andprocedures
  • Assimilating knowledge of records management policies and procedures outlined in the Alabama State Records Manual

Secondary Job Duties and Responsibilities:

• Provide exceptional customer service to potential, current, and former students, parents, and stakeholders
• Answer questions and provide helpful and courteous service to allindividuals
• Analyze information provided and interpret the best solution or plan ofaction
• Assist in resolving student inquiries and concerns as it relates to financial aid
• Process incoming student information
• Maintain files and records for all necessaryinformation
• Assist with all registration and financial aidactivities
• Process and send correspondence regarding student issues orconcerns
• Create electronic studentfiles
• Establish and maintain positive working relationships with other administrative, faculty, and staff personnel
• Facilitate the timely and effective flow of campus communications anddocuments
• Participate in staff and committeemeetings
• Communicate with other divisions regarding policychanges
• Maintain confidentiality of allinformation
• Advise students regarding financial aid possibilities and regulations

Other Job Duties and Responsibilities:

• Comply with policies of the Alabama Community College System and theCollege
• Serve on College committees asrequired
• Participate in professional development, compliance, performance excellence, and training activities asrequired
• Perform other duties as assigned by the supervisor

Required:

• Associate degree or higher
• Experience with Microsoft Office Suite
• Experience with processing federal financial aid programs

Preferred:

• Experience in a professional setting
• Experience with Banner or other college system platforms
• Experience in a college setting

Shelton State Community College is an equal opportunity employer. It is the official policy of the Alabama Community College System, that no person shall, on the grounds of race, color, disability, gender, religion, creed, national origin, or age, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment.

Shelton State Community College will make reasonable accommodations for qualified disabled applicants or employees.

Shelton State Community College reserves the right to withdraw this job announcement at any time prior to the awarding.

More than one position in the same job classification may be filled from the applicants for this position should another vacancy occur during the search process.

Any offer of employment is contingent upon a satisfactory criminal background investigation.

This employer participates in E-Verify.